We looked into doing this for awhile but could never clearly define what
acceptable quality of service is. 99.999% uptime in all areas? 99%? 90? 75?
Here are a few excerpts of things we had in our draft that never went live.
Wi-Fi is not intended to replace the wired network, but is a
convenient, supplemental method for accessing the campus network.
Mission-critical applications should NOT rely upon Wi-Fi.
Due to the uniqueness of each wireless installation and the shared
spectrum nature of current wireless technology, the theoretical maximum
throughput will not be available everywhere coverage is provided. Further, the
available bandwidth will depend directly on the number of Wi-Fi users and upon
their respective bandwidth usage in any given coverage area.
All 802.11 technologies (a, b, g, n, and ac) utilize frequencies
unlicensed by the FCC. Therefore, other devices utilizing wireless technology
that are operating within the same frequency ranges may interfere with Wi-Fi.
IT will try to solve any interference issues that arise, but IT may not be able
to affect the removal of such interfering devices.
Construction materials used in many buildings significantly impair the
propagation of wireless radio signals. As such, not all devices will be able to
consistently connect in all areas of the campus' buildings. Consistent
coverage, especially for devices with small antennae (such as smartphones),
cannot be guaranteed.
While we never ended up making it live, I think it might get you started. :)
-Matthew
-----Original Message-----
From: The EDUCAUSE Wireless Issues Constituent Group Listserv
[mailto:[email protected]] On Behalf Of Mervyn Christoffels
Sent: Tuesday, August 25, 2015 1:45 AM
To: [email protected]
Subject: Re: [WIRELESS-LAN] WiFi Service Level Agreement
Greetings Colleagues
I have been tasked with the process of setting up a service level agreement for
a wifi tender
Has anyone developed a user experience sla for wifi ? Or a services description
for the wifi solution
Best regards, mervyn
Mervyn Christoffels, Elec Eng (CPUT), MBA (UCT), Mcomm InfSYS (UCT)
University of the Western Cape, Modderdam Road, Bellville, 7535, South Africa T
+27 21 9592304 E [email protected]
**********
Participation and subscription information for this EDUCAUSE Constituent Group
discussion list can be found at http://www.educause.edu/groups/.
**********
Participation and subscription information for this EDUCAUSE Constituent Group
discussion list can be found at http://www.educause.edu/groups/.
