"Wi-Fi is not intended to replace the wired network, but is a convenient, supplemental method for accessing the campus network. Mission-critical applications should NOT rely upon Wi-Fi."
While I think it's completely appropriate to recommend wired connections for certain functions, if anybody who worked for me suggested something this broad I would affect an extreme attitude adjustment. Chuck Enfield Manager, Wireless Systems & Engineering Telecommunications & Networking Services The Pennsylvania State University 110H, USB2, UP, PA 16802 ph: 814.863.8715 fx: 814.865.3988 -----Original Message----- From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:[email protected]] On Behalf Of Hinson, Matthew P Sent: Tuesday, August 25, 2015 8:38 AM To: [email protected] Subject: Re: [WIRELESS-LAN] WiFi Service Level Agreement We looked into doing this for awhile but could never clearly define what acceptable quality of service is. 99.999% uptime in all areas? 99%? 90? 75? Here are a few excerpts of things we had in our draft that never went live. Wi-Fi is not intended to replace the wired network, but is a convenient, supplemental method for accessing the campus network. Mission-critical applications should NOT rely upon Wi-Fi. Due to the uniqueness of each wireless installation and the shared spectrum nature of current wireless technology, the theoretical maximum throughput will not be available everywhere coverage is provided. Further, the available bandwidth will depend directly on the number of Wi-Fi users and upon their respective bandwidth usage in any given coverage area. All 802.11 technologies (a, b, g, n, and ac) utilize frequencies unlicensed by the FCC. Therefore, other devices utilizing wireless technology that are operating within the same frequency ranges may interfere with Wi-Fi. IT will try to solve any interference issues that arise, but IT may not be able to affect the removal of such interfering devices. Construction materials used in many buildings significantly impair the propagation of wireless radio signals. As such, not all devices will be able to consistently connect in all areas of the campus' buildings. Consistent coverage, especially for devices with small antennae (such as smartphones), cannot be guaranteed. While we never ended up making it live, I think it might get you started. :) -Matthew -----Original Message----- From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:[email protected]] On Behalf Of Mervyn Christoffels Sent: Tuesday, August 25, 2015 1:45 AM To: [email protected] Subject: Re: [WIRELESS-LAN] WiFi Service Level Agreement Greetings Colleagues I have been tasked with the process of setting up a service level agreement for a wifi tender Has anyone developed a user experience sla for wifi ? Or a services description for the wifi solution Best regards, mervyn Mervyn Christoffels, Elec Eng (CPUT), MBA (UCT), Mcomm InfSYS (UCT) University of the Western Cape, Modderdam Road, Bellville, 7535, South Africa T +27 21 9592304 E [email protected] ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
