Hi, I work with Jeff on the same system.

Although as Jeff reported, B/G clients do not propagate to the floor,
our 2.4 heatmaps from 2800/3800 APs display just fine.  So that might
be a different issue.

Best,
Roger
Harvey Mudd College

On 12/21/2016 5:22 PM, Mccormick, Kevin wrote:
There is a bug with 2800/3800-series WAPs in prime when doing heat maps.

On our installation the b/g/n heat map will not be drawn, but the 5 Ghz
works.

On Wed, Dec 21, 2016 at 6:07 PM, Jeffrey D. Sessler
<[email protected] <mailto:[email protected]>> wrote:

    Would someone do a sanity check for me.____

    __ __

    Prime 3.1.4 (with or without device pack 6) with 2800/3800-series
    WAPs. ____

    __ __

    When drilling down into a building, the b/g/n clients are properly
    reported at the building view level. If one drills down to the floor
    view, all 2.4Ghz (XOR) radios show zero (0) clients. I’m sure it’s
    was like this in 3.0 and 3.1 too.____

    __ __

    I’ve opened a TAC case, and I’ve been told I’m first to report it
    (no bug open). If you happen to have Prime and the new 2800/3800’s
    I’d appreciate a double-check. Hopefully it’s not unique to me.____

    __ __

    Best,____

    jeff ____

    __ __

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