Tim, I’m assuming on the AP-225s, you are using both the 2.4 GHz and 5 GHz radios? If so, please also check (besides which AP the clients are connecting to) which radio the devices are connecting to. I have found that Apple devices love to connect to the 2.4 GHz radio if they think the signal is stronger. Sometimes adjusting power levels or bandsteering (Client Match, AirMatch) settings will make the 2.4 GHz less attractive than the 5 GHz band to them. Thanks, Brad
From: The EDUCAUSE Wireless Issues Community Group Listserv <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> On Behalf Of Tim Tyler Sent: Friday, June 4, 2021 9:18 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: [WIRELESS-LAN] Apple product antenna strength vs other? [EXTERNAL SENDER] Wifi experts, We are running Aruba MM with two controllers on 8.7.3. Our AP’s are mostly AP-225’s. I have had complaints from one of our tech rooms that they were getting a poor signal. I finally got around to testing that room out. The location of the AP to this room is in an adjacent room. When I test with Windows PC’s and Droid phones, the signal and performance is just fine. When we tested with Macs and iphones, the signal strength was amazingly weak for all of them. We tested with two Macs and two iphones as well as multiple PC’s and Android phones. Only the Apple devices had weak signals. Have any of you experienced a weaker antenna performance with your Apple devices on your campuses? If I put an AP in the room, the Apple devices are fine. But I am surprised I would have to do this. I would not have expected Apple devices to have weaker antennas. I did check in Airwave to make sure at least one of the Macs was still connecting to the same AP. Any thoughts from anyone? Tim Tyler Network Engineer Beloit College ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community
