Well, I have no service levels advertised above $65/mo...

However, everywhere I go, be there other options or not, I will price to be
as competitively as I need to be anywhere.    In other words, I make the
non-competitive areas priced as well as the competitive.



North East Oregon Fastnet, LLC 509-593-4061
personal correspondence to:  mark at neofast dot net
sales inquiries to:  purchasing at neofast dot net
Fast Internet, NO WIRES!
----------------------------------------------------------------------------
-
----- Original Message ----- 
From: "Bob Moldashel" <[EMAIL PROTECTED]>
To: "WISPA General List" <wireless@wispa.org>
Sent: Thursday, August 25, 2005 5:55 PM
Subject: [WISPA] Here's a question for the group.....


> OK...You have a customer that is paying $159 month for 256K service. No
> other service providers are available in the area except a full T1 for
> $599+ per month. 8 Months later cable modem shows up and offers
> $79/month for the first year for new sign ups with 3-4 Mb downloads.
> Your customer paying $159/month still has 10 months left on his contract
> and is looking to cancel saying the service is slow.
>
> What do you do?
>
> Do you let the customer out of his contract??  Do you enforce the
> contract and possibly loose the customer at the end of the contract? Do
> you match cable's price and speed? Do you try to give him a better
> package and risk him "jumping ship" anyways?
>
> I would love to hear everyone's ideas and input.
>
> -B-
>
> -- 
> Bob Moldashel
> Lakeland Communications, Inc.
> Broadband Deployment Group
> 1350 Lincoln Avenue
> Holbrook, New York 11741 USA
> 800-479-9195 Toll Free US & Canada
> 631-585-5558 Fax
> 516-551-1131 Cell
>
> -- 
> WISPA Wireless List: wireless@wispa.org
>
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