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Hrmm, what about getting subs to pay for the installation
cost for the replacement trip ?
Bill 'em $75 or so for the service call to replace it -
that'd go somewhere toward paying some of the CPE off. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Cliff Sent: Tuesday, November 15, 2005 12:29 AM To: WISPA General List Subject: RE: [WISPA] Insurance / Service Plan Offerings We also retain
ownership to the CPE and replace at our cost when not due to customer misuse or
abuse (which has happened and I charged for the
replacement). Also, all of my service
contracts AUTO-RENEW. Therefore, if I do not receive a cancel request in writing
within 30 days of contract fulfillment, it will auto-renew under the same terms
and conditions as the original. This has worked to our advantage a few times. It
is totally up to you to enforce, negotiate a settlement or just relieve sub from
fulfillment. The auto-fulfillment is another reason I don’t mind replacing the
CPE when needed. - Cliff From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Travis Johnson Hi, We're
coming into our 3rd year of operation soon. I am curious how others are doing
combat against the replacement / repair / service call costs associated with
having to replace CPE end equipment. I was thinking about offering a
service plan like DirecTV / Cellular Companies etc, but not sure how to
introduce or impiliment this. Help and suggestions would be
appreciated. Regards,
JohnnyO
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