Hrmm, what about getting subs to pay for the installation cost for the replacement trip ?
Bill 'em $75 or so for the service call to replace it - that'd go somewhere toward paying some of the CPE off.
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Cliff
Sent: Tuesday, November 15, 2005 12:29 AM
To: WISPA General List
Subject: RE: [WISPA] Insurance / Service Plan Offerings
We also retain ownership to the CPE and replace at our cost when not due to customer misuse or abuse (which has happened and I charged for the replacement).
Also, all of my service contracts AUTO-RENEW. Therefore, if I do not receive a cancel request in writing within 30 days of contract fulfillment, it will auto-renew under the same terms and conditions as the original. This has worked to our advantage a few times. It is totally up to you to enforce, negotiate a settlement or just relieve sub from fulfillment. The auto-fulfillment is another reason I don’t mind replacing the CPE when needed.
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Travis Johnson
We're coming into our 3rd year of operation soon. I am curious how others are doing combat against the replacement / repair / service call costs associated with having to replace CPE end equipment.
I was thinking about offering a service plan like DirecTV / Cellular Companies etc, but not sure how to introduce or impiliment this.
Help and suggestions would be appreciated.
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