A vendor that will not give a refund or credit? Pretty poor business practice. Many will tell you that there is a restocking fee if the proper product was shipped, and delivered in good condition, but truth be known will waive that fee. They add the fee so they can have a way to deal with purchasers who turn out to be frequent refunders.
Most businesses consider it a good business practice to take care of their customers - not make life more difficult for those customers. It may cost you a little - at one point, but the returns on your investment by taking care of your customer are tremendous. If I buy a widget from a company, and decide it is not what I wanted, I would expect that company to make some sort of refund, and I would be willing to pay a small restocking fee if it was strictly my fault for ordering something that did not fit my needs, and it was done with no suggestions about applicablity from their staff. The company that would not provide a refund would never see my business again. I know for a fact that Tessco, Hutton, Talley, and Electro-comm does refunds.
A refund or a credit? I'm not aware of many vendors that agree to give refunds. A sale is a sale. Just because the cost to get it shipped is near the profit margin, and probably more costly to process the return than the profit on the sale in most cases as well. Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband
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