Do you offer refunds for your service?
Quoting Tom DeReggi <[EMAIL PROTECTED]>: > Well JohnnyO, > > That I agree with. My defense was not of Hyperlink. My defense was that not > > giving refunds is not a bad thing. > Banning someone (a prosective buyer) for such a request or for that matter > ANY REASON is absolutely rediculous. > Vendors have the right to set their policies, but they also have the > responsibility to be the bigger person, and to not let individual > transaction decisions with a consumer effect their judgement, emotion, > professionalism, and future business decissions. > > Tom DeReggi > RapidDSL & Wireless, Inc > IntAirNet- Fixed Wireless Broadband > > > ----- Original Message ----- > From: "JohnnyO" <[EMAIL PROTECTED]> > To: "'WISPA General List'" <wireless@wispa.org> > Sent: Wednesday, May 31, 2006 12:58 PM > Subject: RE: [WISPA] Returns to Hyperlinktech.com is it possible? > > > > *snip* If someone gives refunds, thats a plus that shows they add value. > > But not > > giving refunds does not infer wrong doing. *snip* > > > > Tom - it is wrong doing when you ban someone for requesting a refund. > > Hell, I've never bought from Hyperlink and from seeing their "ban" > > policy with a few of the posts on here, we'll never do business with > > them in the future. I guess I am not the only one that takes this point > > of view either, so how much $$ did the "ban" on Scriv cost them actually > > ? :) > > > > JohnnyO > > > > -----Original Message----- > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > > Behalf Of Tom DeReggi > > Sent: Wednesday, May 31, 2006 11:34 AM > > To: WISPA General List > > Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible? > > > > > > Blake, > > > > Its not that I disagree with you, that "it is good business to take care > > of > > your customers." > > Nor am I defending Hyperlinktech, as we don't have enough business > > experience with them, to have a valid opinion. but... > > > > > > This isn't retail HomeDepot that we are talking about, this is > > distribution. In my 10 years experience previously in the distribution > > business, I can > > tell you there are not many companies that give "refunds." > > We also found that the companies that couldn't understand why "refunds" > > was > > bad business for distributors, usually were the ones that didn't do > > enough > > volume to matter wether we lost them. I'm not saying that I personally > > do > > not believe in giving refunds. I also believe its best practice to take > > care > > of the customer, in most cases. But that does not change the fact that > > most > > dealers do NOT give refunds. > > > >>Tessco, Talley. Hutton, Electrocomm. > > > > They may give refunds, but there significant hassle in getting it, that > > in > > most cases will be more costly to the buyer in time than the value of > > the > > refund. > > They also usually charge a higher profit margin on every sale than the > > smaller distributor that is competing on price, and therefore has more > > margin to justify eating the cost to give the refund. > > > > I bet the price received from Hyperlinktech was significantly less than > > that > > the Tesscos or Hutton's would have charged? > > When price drops, terms gets tougher. A distributor must determine > > which > > business they want to be in, and they can't be in both successfully. If > > in the price market they need to have price policies. Descretion needs > > to > > be taken out of the set policies, otherwise its impossible to manage RMA > > > > processes. > > > > There are many reasons strict policies need to be inforced for > > Refunds.... > > > > 1. Price constantly falls based on time. And even a week or s odone the > > road > > the cost of the product may have dropped. > > 2. People find something cheaper after the fact. > > 3. Sales people may have already been paid commissions. > > 4. If special order product, the vendor ends up getting stuck with the > > full > > cost of the product sitting in inventory for a long time, while price > > drops > > by the time someone wants the product. Guaranteed to sell the product at > > a > > loss as well as tie up cash flow. > > 5. People often irreputably return other vendor's products. Company 1 > > has > > stock and can ship today. Company 2 has lower cost. Company 1 product > > gets > > installed. Company 2 product when arrives gets sent back to company 1 > > for > > refund. Buyer actually makes a profit on the deal, getting a higher > > dollar > > refunded than he paid for the gear from company 2. You'd be surprised > > how > > often this happened. Sometimes even involving invoice forging and > > swapping > > serial number stickers. > > 6. The easy way to keep EVERYONE happy, is instead to just offer credits > > or > > replacements. It keeps everyone honest. If the buyer is really going to > > be a > > repeat customer, its just a matter of time before he has another order > > that > > he can apply the credit to. > > > > This is standard distribution policies. There are some exceptions. If > > the > > buyer bought a product that the vendor normally keeps in stock and sells > > a > > lot of, and its a product that the buyer will likely never need again, > > and > > the buyer didn't cause big inconvenience demanding immediate shipment of > > > > product for a rush order. On these cases, vendors almost always will > > give > > the refund, even if against standard policies. > > > > But there is no way you can say standard distribution policy is to give > > refunds. Just about every term sheet from anybody specifically says "NO > > REFUNDS, ALL SALES ARE FINAL". Thats jsut the reality. > > > > Unless specifically discussed otherwise in advance of shipment. > > > > If someone gives refunds, thats a plus that shows they add value. But > > not > > giving refunds does not infer wrong doing. > > > > Just my opinion. > > > > Tom DeReggi > > RapidDSL & Wireless, Inc > > IntAirNet- Fixed Wireless Broadband > > > > > > ----- Original Message ----- > > From: "Blake Bowers" <[EMAIL PROTECTED]> > > To: "WISPA General List" <wireless@wispa.org> > > Sent: Wednesday, May 31, 2006 9:47 AM > > Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible? > > > > > >>A vendor that will not give a refund or credit? > >> > >> Pretty poor business practice. Many will tell you > >> that there is a restocking fee if the proper product > >> was shipped, and delivered in good condition, but > >> truth be known will waive that fee. They add the fee > >> so they can have a way to deal with purchasers who > >> turn out to be frequent refunders. > >> > >> Most businesses consider it a good business practice > >> to take care of their customers - not make life more difficult for > >> those customers. It may cost you a little - at one point, but the > >> returns on your investment by taking care of your customer are > >> tremendous. > >> > >> If I buy a widget from a company, and decide it > >> is not what I wanted, I would expect that company > >> to make some sort of refund, and I would be willing > >> to pay a small restocking fee if it was strictly my fault > >> for ordering something that did not fit my needs, and > >> it was done with no suggestions about applicablity > >> from their staff. The company that would not provide > >> a refund would never see my business again. > >> > >> I know for a fact that Tessco, Hutton, Talley, and Electro-comm does > >> refunds. > >> > >> > >>> > >>> A refund or a credit? > >>> I'm not aware of many vendors that agree to give refunds. > >>> A sale is a sale. > >>> Just because the cost to get it shipped is near the profit margin, > >>> and probably more costly to process the return than the profit on the > > > >>> sale in most cases as well. > >>> > >>> Tom DeReggi > >>> RapidDSL & Wireless, Inc > >>> IntAirNet- Fixed Wireless Broadband > >>> > >> > >> > >> -- > >> WISPA Wireless List: wireless@wispa.org > >> > >> Subscribe/Unsubscribe: > >> http://lists.wispa.org/mailman/listinfo/wireless > >> > >> Archives: http://lists.wispa.org/pipermail/wireless/ > > > > -- > > WISPA Wireless List: wireless@wispa.org > > > > Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > -- > > WISPA Wireless List: wireless@wispa.org > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > -- > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > ------------------------------------------------- This mail sent through IMP: http://horde.org/imp/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
