D. Ryan Spott wrote:

Do you read them the riot act? Do you turn them off? Do you collect an early
termination fee?
Try this line (or a similar tact:)

"We are sorry you are not happy with our service. Unfortunately thare isn't anything else we can do to improve the service we are receiving. We really don't want to have any unhappy customers, as a result, we will be more than happy to come out and get our equipment and refund your installation fee".

This typically either shuts them up or gets rid of them. At the point we do this either one is ok.

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