I'd like to thank Tom for his very thoughtful and informative post. jack
Tom Sharples wrote: > Good points. We have a stack of rejected radios and other parts sitting in > out stockroom. The other day I asked one of our guys to arrange for RMA's. > With all the rigmarole, emails. faxes, and paperwork, it took him the better > part of a week- definitely not worth the trouble. > > Part of the problem, in my opinion, is the continuing "race to the bottom" > wrt the price ISP's are willing to pay for modular radios, pigtails, power > supplies, etc. Add to this the perception that the greatest rated output > power at the lowest price is necessarily the best buy, and you've got all > the elements for equipment that may work on the bench, but often won't, once > you've hauled it up the tower and installed it. Years ago we saw a lot of > this kind of thing in our products- so we bought about $25K worth of Eaton > and HP test equipment, started testing 100% of everything after a 48-hour > burn including modular radios & pigtails, tested again downrange (with > sustained high-bandwidth data), and raised our prices dramatically. Small > ISPs (which were our main market) wouldn't pay the higher prices. Most of > our customers now are in the video surveillance industry and I'm happy to > say field failures are a real rarity for us. > > I think if you're going to build your own equipment you have to set up a > professional and rigorous testing environment. I do believe the > manufacturers of modular radios, for the most part, are interested in > quality too - but they are being forced to build to a price first. > > Tom Sharples > Qorvus Systems, Inc. > http://www.qorvus.com > > > ----- Original Message ----- > From: "Joshua Rowe" <[EMAIL PROTECTED]> > To: "WISPA General List" <wireless@wispa.org> > Sent: Friday, March 07, 2008 10:21 PM > Subject: Re: [WISPA] R52H WOES > > > >> I have also seen problems with the R52H cards and power output as many of >> you have noticed. I have also seen signal loss problems with pigtails and >> n- >> type cables lately which brings me to the point I want to make. >> >> What has happened to quality control? >> >> In my humble opinion the manufacturer should test these products before >> ever >> shipping to the distributor/vendor as they are clearly manufacturer >> defects. >> I'm sure Pasadena, Wisp-router, etc. would not sell faulty products had >> they >> known, and it is not up to them to test every card or cable before they >> ship, they rely on the manufacturer to provide a quality product. I'm >> somewhat familiar with the manufacturing industry and yes, I agree with >> those of you who will say it's too costly to test every single item and if >> the manufacturer had to absorb that cost it would only be passed on to us >> consumers resulting in higher priced gear, and none of us want that and we >> should not have pay a few extra bucks per unit to ensure proper operation >> so >> we're not wasting man hours on testing, climbing a tower or making a truck >> roll for a second time due to . It is very dissapointing and costly to >> have >> to test and sort the radio cards, pigtails, cables, etc before ever being >> deployed because the manufacturer does not not to mention the cost in >> returning them. >> >> In most environments, the engineer at the manufacturer determines an >> acceptable tolerance range of the components used to create an item that >> will perform at the specs. they sell them under, someone is not doing >> their >> job in quality to ensure that the products shipping out are in these >> tolerances. >> >> I would like to ask our distributors who are on this list to take the time >> to discuss these issues with the manufacturers and I'm sure this will >> improve, in the meantime buy a meter and order extras!!! >> >> Josh >> >> -- >> NexGenAccess Inc. <http://www.nexgenaccess.com> >> >> <earlier stuff deleted > -- Jack Unger - President, Ask-Wi.Com, Inc. Serving the Broadband Wireless Industry Since 1993 Author of the Cisco Press Book - "Deploying License-Free Wireless WANs" Vendor-Neutral Wireless Training-Design-Troubleshooting-Consulting FCC License # PG-12-25133 Phone 818-227-4220 Email <[EMAIL PROTECTED]> -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
