For all the props Patrick is giving them for a self-install CPE it would seem that the link budget isn't there for the service you ordered. Most likely a professionally installed outdoor CPE would work for you, but that isn't the point. How can you build a business model around selling a service with self-install variables? I would think you need to sell a best effort service such that the customer doesn't have incorrect expectations. For customers who want guaranteed performance a professional install seems appropriate.
-Matt On Apr 22, 2008, at 9:34 AM, Travis Johnson wrote: > My point was they are selling a "3mbps connection" that doesn't > deliver... just like the cable companies and telcos... they are no > different. Fluff it all up and do whatever it takes to "fool" the > customer so they will sign up. I don't like it and I think it's > dishonest. I don't like people that do business like that. > > Travis > Microserv > > Patrick Leary wrote: >> >> One point you need to remember Travis is that that "barely 1 mbps" >> you >> are getting is with a self-install CPE that was either mailed to >> you or >> you picked in a retail shop, correct? If so, you likely had it up and >> running in under 5 minutes and they did not have to roll a truck. >> Chances are, you can also take that CPE anywhere with you around town >> and it will connect. You can also pop out the SIM card and pop in >> into >> any other Alvarion self-install CPE in town and your specific >> services >> will pop right up. >> >> That 1 mbps you are getting through your wall is certainly better >> than >> any neighboring fixed outdoor 900 MHz Canopy connection in both >> average >> up and down steam that I have seen and it uses a smaller channel AND >> goes through your wall AND required no truck roll (unless you are >> one of >> those that have an outdoor CPE). >> >> Patrick Leary >> AVP, Market Development >> Alvarion, Inc. >> o: 650.314.2628 >> c: 760.580.0080 >> [EMAIL PROTECTED] >> >> -----Original Message----- >> From: [EMAIL PROTECTED] [mailto:wireless- >> [EMAIL PROTECTED] On >> Behalf Of Travis Johnson >> Sent: Monday, April 21, 2008 8:55 AM >> To: WISPA General List >> Subject: Re: [WISPA] Future >> >> Regardless... my point is they have invested $40M and I am offering >> higher speeds, for less money, with less cost per CPE and AP... and I >> have 10x the coverage they do in my market. >> >> The GM even mentioned "and if Sprint or Clearwire were to come to >> town >> with a check, we would definitely look at it"... which means, once >> again, they are not in it for the long haul... and their customer >> service, and quality of service, will show that the longer they are >> in >> business. They are looking for the "buyout" to take their money (and >> profit) and run. >> >> Travis >> Microserv >> >> Patrick Leary wrote: >> >>> Actually, most of that $40M would have been for spectrum >>> acquisition, >>> which in the accounting world is marked as an asset. They also >>> constructed a major NOC center. The wireless hardware is a small >>> minority of the spending. >>> >>> >>> >>> Patrick >>> >>> ________________________________ >>> >>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] >>> >> On >> >>> Behalf Of Travis Johnson >>> Sent: Monday, April 21, 2008 6:36 AM >>> To: WISPA General List >>> Subject: Re: [WISPA] Future >>> >>> >>> >>> Hi, >>> >>> A new player just came to my area... BridgeMaxx (a Digital Bridge >>> company). They are using Alvarion WiMax equipment. We have a test >>> >> radio >> >>> that we play with. We have their "up to 3meg premium service" and we >>> barely get 1meg (any time we have tested over the last 3 months). >>> >>> Here's the real kicker... they will have spent $40 million dollars >>> to >>> roll out 15 cities (this is direct from their GM to me). She was >>> >> pretty >> >>> proud of herself with that statement. So that's $2.6 million per >>> >> city... >> >>> and I'm talking some cities with 15,000 population (their biggest >>> had >>> 120,000). >>> >>> Travis >>> Microserv >>> >>> Chuck McCown - 2 wrote: >>> >>> WiMAX was dead, is dead and will remain dead. OK, not factually >>> true >>> but >>> emotionally true. The cell companies will use WiMax frequencies >>> and >>> technologies but they will be a premium service and not well >>> suited to >>> >> >>> compete with us for point to multi point fixed wireless. It will >>> >> never >> >>> live >>> up to the hype. >>> >>> All the cell data technologies will remain premium for folks on the >>> >> go. >> >>> Cell does not want to squander the bandwidth to go after the value >>> driven >>> customer that love us so much. Cell is and will not be value leader >>> >> for >> >>> fixed wireless. technologies. >>> >>> 700 MHz is just not going to be used for anything other than more >>> cell >>> >> >>> spectrum. The bands are narrow. Good for phone and limited amounts >>> >> of >> >>> data. Great propagation. Problem with 700 MHz is that the size of >>> the >>> >> >>> antenna will be problematic for really small cell phones. Less gain >>> than >>> the current 900 and 1800 antennas for the same physical sizes. Also >>> there >>> will be a few years of implementation due to moving some existing TV >>> stations. And some of them are not moving for some reason. I don't >>> know if >>> they get a special dispensation or what. >>> >>> All ILECs will continue to build out with fiber to the home. That >>> >> will >> >>> erode market share for WISPs in some areas. This is a slow and >>> >> capital >> >>> intensive process so no reason to get jumpy on that. Plus many >>> folks >>> prefer >>> to deal with us vs a large public traded company. Superior customer >>> service >>> and support will always retain the customer. >>> >>> The cable companies will continue to shoot themselves in the foot >>> and >>> drop >>> the balls. They are sooo freaked out by the erosion of customer >>> base >>> from >>> DirecTV that they are not managing the IP side of the house as >>> well as >>> they >>> could. They will continue to get in a tighter and tighter cash >>> situation >>> from satellite TV pressing from one side and the ILEC FTTH (and us) >>> >> from >> >>> the >>> other. >>> >>> In the meantime, we add VOIP, computer repair, data backup, web >>> development, >>> OTA HDTV install and maint, etc as cross sell and up sell >>> >> opportunities. >> >>> All of us can offer triple play if we team up with DirecTV or OTA >>> >> HDTV. >> >>> OTA >>> HDTV is a wonderful opportunity for the next 18 months for the value >>> conscious customer. Stock UHF TV antennas and converter boxes and >>> >> help >> >>> folks get their analog TVs converted over. Less work than a WISP >>> install >>> and you will lock in the customer even more with superior customer >>> service. >>> You can rent them the gear for $5/month and make it a low cost >>> >> package. >> >>> >>> In 5 years hopefully your investment will be a cash cow and you will >>> ride >>> this horse until it dies. Perhaps other technologies will come >>> along >>> for us >>> to deploy but I see our segment strong for the next 5 years. In 10 >>> years, >>> if we have not diversified, we will probably be hurting. >>> >>> Oh, and satellite ISP will never do much. Pesky physics. >>> >>> ----- Original Message ----- >>> From: "Mike Hammett" <[EMAIL PROTECTED]> >>> <mailto:[EMAIL PROTECTED]> >>> To: "WISPA List" <[email protected]> <mailto:[email protected]> >>> Sent: Sunday, April 20, 2008 6:44 PM >>> Subject: [WISPA] Future >>> >>> >>> >>> >>> What do you see as the future of our industry over the next 5 >>> years? >>> >>> AT&T is expanding U-Verse (will this be available outside of >>> town?) >>> Verizon is expanding FiOS (will this be available outside of >>> town?) >>> Cable will be using DOCSIS 3 >>> 3G will gain more steam >>> WiMAX will have larger and larger shares of the market >>> 700 MHz will be in use possibly for data communications by the >>> big guys >>> >>> >>> My banker asked me, so I figured I'd see what other's opinions >>> are. >>> >>> My thought is that the big guys mentioned above will continue to >>> avoid the >>> niche that we currently serve and we'll be able to provide >>> better services >>> with more spectrum (5.4 GHz, additional 2.5 GHz, 3.6 GHz, >>> possibly TV >>> white spaces) and WiMAX. >>> >>> >>> ---------- >>> Mike Hammett >>> Intelligent Computing Solutions >>> http://www.ics-il.com >>> >>> >>> >>> >>> >>> >> ------------------------------------------------------------------------ >> >>> -------- >>> WISPA Wants You! 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