I too will have to give "props" to Deliberant's support. We recently came in to several areas where a company had folded up shop after their USDA grant money ran out. They had 90% Deliberant gear and we were trying to re-use the customers current radios so there wouldn't be such an expense on these folks who were left "holding the bag" and no internet service available to them. To make a long story short - - Sharon (our Secretary, accountant, receptionist, install scheduler, tech support person, payroll dept, accounts receivable dept and mother of all my children) called Deliberant (specifically Caleb) who so graciously sent firmware and led het through the process of being able to reuse their radios. It goes a long way to these country folks who were already overcharged for these radios to NOT have to buy a new CPE or pay a large install fee when they have already been down that road. The former company had given "wireless" a black eye in these towns and Deliberants support helped the recover the wireless name when we were able to get them all back on line for a minimal $$ to the end user.
Thanks Caleb!! Mac Dearman > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Joe Miller > Sent: Tuesday, October 07, 2008 9:03 AM > To: WISPA General List > Subject: Re: [WISPA] deliberant/ligowave > > I knew Caleb was lurking around here somewhere. > > I have been buying equipment from Caleb (Deliberant) for a number of > years. I have always been able to call him when I have an issue with a > radio. If I leave a messege on his voice mail, he always calls me back. > Even if it is after his business hours, I have gotten returned calls > from Caleb. I have stayed with this company because of this. I haven't > found any company that has better customer service than > Deliberant/Ligowave. I have bought equipment from other companies, but > it takes days for resolving an issue with the equipment. I do not have > the time or patience for slow technical support. Or find out that I > have to go further up the totum pole to get the next tier support. With > Caleb...the buck stops with him. > > Disclaimer: I have not been paid for these statements. I am not telling > you anything you do not already know if you have any history with this > company. > > DSLbyAir, LLC > > > --- On Mon, 10/6/08, Caleb Knauer <[EMAIL PROTECTED]> wrote: > > > From: Caleb Knauer <[EMAIL PROTECTED]> > > Subject: Re: [WISPA] deliberant/ligowave > > To: "WISPA General List" <wireless@wispa.org> > > Cc: "Deliberant Support" <[EMAIL PROTECTED]> > > Date: Monday, October 6, 2008, 6:30 PM > > Hey Marlon, > > > > I wanted to reply to this to you and on the lists to answer > > your > > questions and make some things clearer, as there are some > > points of > > confusion that can definitely be cleared up (now and going > > forward) on > > our part. > > > > Deliberant and Ligowave are sister companies. Originally > > our new CPE > > offerings were going to be launched on the Ligowave side of > > the house, > > but we decided to move all of the standards (802.11) stuff > > to Deliberant > > and focus Ligowave on the proprietary (PTP, PTMP, Mesh) > > solutions. The > > first round of gear shipped with the Ligowave FCC stickers > > as the > > updated Deliberant ones were not available yet, hence the > > different > > stickers. Everything now has Deliberant stickers on them. > > > > > > VPOL is with the cat5 connector pointing down, you are > > correct. HPOL is > > with the cat5 connector to the side (rotated 90*). > > Confusing, yes, and > > the stickers should be here soon. > > > > We do need to add the instructions for the cat5 connector > > and the > > support number to the quick start guide. The first one is > > always the > > trickiest! > > > > The support number is the main number at 800-742-9865, and > > it is open > > 9-5 Eastern. My direct extension is in my signature. > > > > We are completely overhauling the GUI with a Flex backend > > that is much > > faster. We have a beta available, so contact me offlist if > > you are > > interested. > > > > RSSI value listed on the Status page is basically the > > difference between > > received signal and the noise floor. So if you have an > > RSSI value of > > 40, there is 40dB between the noise floor and what you are > > receiving. > > We have plans to add the actual received level (in dB) to > > the Status > > page soon, and until then if you do a Site Survey on the > > Tools page you > > can see the levels there as well. > > > > Bridge mode should work, but I have some ideas. Shoot me > > your IP info > > offlist (radio, gateway, rest of the local network segment, > > etc) and we > > can troubleshoot. > > > > When you enable Router mode, a Firewall tab should appear > > that will > > allow you to port forward. > > > > Any other questions, please feel free to ping me offlist or > > give me a > > ring at my number and extension in my signature. We > > appreciate the > > feedback and look forward to your (and everyone else's) > > assistance in > > improving our products. > > > > Thanks, > > Caleb > > > > =================== > > Caleb Knauer > > Deliberant LLC > > > > 800.742.9865 x 206 > > [EMAIL PROTECTED] > > http://www.deliberant.com > > > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] On > > Behalf Of Marlon K. Schafer > > Sent: Monday, October 06, 2008 6:35 PM > > To: [EMAIL PROTECTED] > > Cc: WISPA General List > > Subject: [WISPA] deliberant/ligowave > > > > Hi All, > > > > I just installed my first radio from these guys. (Anyone > > know if it's > > the > > same company????) I'm tossing out my very first > > thoughts as I'm still > > at > > the customer's location, this is as raw as it'll > > get. > > > > First thing I noticed was a box that said Deliberant and a > > radio that > > said > > LigoWave. Probably the same company but it would be nice > > if the > > stickers > > matched. > > > > Next, no polarity marking of any kind on it. My guess of > > vertical being > > all > > stickers and connectors down seems to be correct. > > > > Nothing tells you how to put the outdoor connector > > together. I've done > > them > > before so I knew which way to put that tapered gasket in, > > but my first > > time > > I'm not sure I'd have gotten it right. > > > > No tech support phone number in the manual. If it's > > there I couldn't > > find > > it. > > > > The interface is slow. Definitely God's gift to the > > hourly wage guy. > > > > I'm trying this unit at a location that runs VPN and > > VoIP out of a home > > office. Ever since I installed an MT AP her Tranzeo CPQ > > unit does the > > disconnect thing and drops her calls and connections. > > Speeds are good, > > pings are good etc. But stuff just don't work. A > > Ubiquity at this > > location > > worked just fine till it decided it wasn't going to > > listen to the AP > > anymore > > (-90 or worse rssi when the replacement Tranzeo CPE unit > > had -65ish). > > > > This unit has a 40rssi. Whatever THAT means. I sure hate > > those random > > signal level meters. Give me the dB so that I can do a > > better job of > > troubleshooting. > > > > Never did get this unit to pass data in bridge mode. It > > would connect > > but I > > couldn't get more than 1 ping at a time to go. Web > > pages would start > > but > > not load. In router mode it works fine. > > > > Router mode has no port forwarding options. Not an issue > > this time, but > > > > without a working bridge mode I'll have to be careful > > where they get > > used. > > > > The hardware was easy to set up. No instructions offered, > > but none > > needed > > (other than the polarity sticker that needs to be there). > > > > Speeds are good. Seeing 7 to 9 megs down and up. Just > > like the > > original > > Tranzeo CPQ radio gives. > > > > Now to see if it'll stay connected and give stable > > service to the > > customer. > > > > laters, > > marlon > > > > > > > > --------------------------------------------------------------------- > --- > > -------- > > WISPA Wants You! 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