Our Canopy customers are used to getting 10.2 Mbps download speed. If the start a huge file transfer they get wide open throttle for a while (that while depends on their rate plan) then they get throttled until that particular file transfer is over. Once they stop, wide open throttle again. They love it. The power users call in and upgrade their rate plan all the time. Excellent up sell opportunities with zero effort. ----- Original Message ----- From: Travis Johnson To: WISPA General List Sent: Saturday, November 01, 2008 10:30 AM Subject: Re: [WISPA] heavy usage customers
How does Canopy fix a customer satisfaction problem? If they are used to getting 5Mbps download speed and you have to cap them at 1Mbps, it doesn't really matter what platform you are using. Travis Microserv Chuck McCown - 3 wrote: Canopy... ----- Original Message ----- From: "Kurt Fankhauser" <[EMAIL PROTECTED]> To: "'WISPA General List'" <[email protected]> Sent: Saturday, November 01, 2008 9:59 AM Subject: [WISPA] heavy usage customers Does anyone else here have customer/s that consume so much bandwidth that you have to throttle them down after say 5 minutes of downloading. And what do you tell them when they start complaining about the throttled down speed. (they don't know your throttling them though) Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ ------------------------------------------------------------------------------ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
