Agreed, We do the same. It didn't take long to realize that our support was
easier with a consistent brand in place, and kowing they were configured by a
pro quickly at install time, instead of timely on a tech support phone call.
Its factored into the flat rate price, automatically. When we get onsite, If
the customer already has a router in place, and it meets our standard and known
working, we will usually credit them $40, and provide free install of it. They
deserve choice of router, we just want to make sure our installers aren;t held
up, and that the customer already preapproved the cost for the installer to
install our supplied routers if that is what we determine that we need to do.
Tom DeReggi
RapidDSL & Wireless, Inc
IntAirNet- Fixed Wireless Broadband
----- Original Message -----
From: Travis Johnson
To: WISPA General List
Sent: Tuesday, May 05, 2009 5:16 PM
Subject: Re: [WISPA] What do you charge for a wireless router setup?
We provide a wireless router for free as part of the install. We started
doing that over 5 years ago. We also setup all their computers (either cable or
wireless) for free (except the cost of the wireless USB adapters). That's what
makes us different than the cableco or telco. :)
Travis
Microserv
Brian Rohrbacher wrote:
Same here. Free if they provide it. $75 including router is we do it.
Why, because we want it secured so the neighbors can't have my service for
free, so we can password it so they can't screw it up, and we also turn on
remote management so we can help them remotely if we want to. I watch the
internet and by 10-20 dollar refurb wireless routers and I think I make out
pretty good. And for the ones that die, we replace them no questions asked for
the first year (because they are refurb)
Brian
Blair Davis wrote:
If the router is there at the time of the install, we do it for free...
Pat O'Connor wrote:
I was thinking a $35 fee for on site setup. A $20 fee if they brought
the router in within 48 hrs of the scheduled installation date. Is
this appropriate? What are the rest of you doing?
Thanks,
Pat
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