All it needs is a solar panel! -RickG On Fri, Jul 31, 2009 at 7:46 PM, Josh Luthman<[email protected]> wrote: > Someone sells those on this list... > http://www.wlanparts.com/product/TP-UPS-DC-12-9/UPS_Pro__Outdoor_UPS_with_Die_Cast_Enclosure_12V_9AH.html > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > "When you have eliminated the impossible, that which remains, however > improbable, must be the truth." > --- Sir Arthur Conan Doyle > > > On Fri, Jul 31, 2009 at 7:40 PM, Tom DeReggi <[email protected]>wrote: > >> Ryan, >> >> I agree completely, and sympathise for the situation. >> >> But does your customer know that? >> >> >> Tom DeReggi >> RapidDSL & Wireless, Inc >> IntAirNet- Fixed Wireless Broadband >> >> >> ----- Original Message ----- >> From: "Ryan Ghering" <[email protected]> >> To: "WISPA General List" <[email protected]> >> Sent: Friday, July 31, 2009 11:51 AM >> Subject: Re: [WISPA] Are customers increasingly clueless? Or is >> itgettingbetter? >> >> >> > Ohh agreed, redundant upstream is a must. However when a DS3 costs over >> 10 >> > grand a month to get out of this area to a NON-Qwest system ( not >> > including >> > bandwidth ), for true redundancy it makes it not feasible. We are trying >> > to >> > engineer a wireless backhaul out, but its taking some time to do so. Its >> > funny folks in the extreme rural areas, seem to think that we WISP's and >> > ISP's should have the same access to bandwidth and pricing as Metro guys >> > do. >> > Yet, my cost per meg plus transport is about 280.00 per meg total, >> however >> > even in a city like Greeley, Colorado, you can get bandwidth plus >> > transport >> > for around 50.00 a meg or less. >> > >> > Its the burden of being a rural isp. >> > >> > Ohh and the customer still wants 20 meg down 5 meg up for 20 bucks a >> > month, >> > and it damn well better work 24/7 or its the end of the world lol.... >> > >> > Ryan >> > >> > On Fri, Jul 31, 2009 at 9:30 AM, Travis Johnson <[email protected]> wrote: >> > >> >> Technically, yes, this was your fault. The customer is paying YOU for >> >> service... not qwest. If you can't provide the service (regardless of >> the >> >> reason), then it's your fault. >> >> >> >> In our regional area, the ABC affiliate stopped selling to DISH Network >> >> last year over the contract price. So if you had DISH (which I did), you >> >> could no longer get ABC at all. This went on for over 6 months. Do you >> >> think >> >> everyone was mad at ABC or DISH? DISH is the one that had to start >> giving >> >> credits and take all the phone calls. >> >> >> >> You HAVE to have at least two separate upstreams or you are just asking >> >> for >> >> these kind of problems. >> >> >> >> Travis >> >> Microserv >> >> >> >> >> >> Ryan Ghering wrote: >> >> >> >> Yesterday, we had a long term upstream outage. Someone in Qwest killed >> >> our >> >> ATM upstream and somehow we were getting crosstalk to another ATM PVC. >> >> (Don't ask nobody can tell me how this was done). >> >> >> >> In the mean time customers are calling us screaming that they need their >> >> net. Our staff politely informs them all day long that this isn't a >> issue >> >> with us, its upstream. Some customers accept that and move on for the >> >> day. >> >> >> >> However the kicker!! One of our customers which is a dedicated 3 meg >> >> calls >> >> up and asks, "Are you down" I say yes at this time the internet is down >> >> due >> >> to a problem with qwest in Denver. The customer says "ok, do you have an >> >> ETA?" I tell him no not at this time the problem is with qwest not with >> >> us. >> >> Customer says "ok thanks" and hangs up. >> >> >> >> Not 20 minutes later I get a phone call from the customer, he's mad as >> >> hell >> >> and spitting nails. I only caught about 1/2 of what he had said. But it >> >> sounded like. "Your a damn lier, I call qwest, they have NO issues >> >> anywhere. >> >> I want my ****** Net or you can kiss my account goodbye a**hole.." >> >> >> >> Then he hangs up. ( mind you this is a business customer ) >> >> >> >> I call him back about an hour later and he says he's canceled. And will >> >> get >> >> service from somewhere else. >> >> >> >> How can this be? How was this my fault? >> >> >> >> Customers are irrational and stupid.. Agreed. lol.... >> >> >> >> >> >> Ryan >> >> >> >> On Fri, Jul 31, 2009 at 1:58 AM, Marlon K. Schafer < >> [email protected]> >> >> <[email protected]>wrote: >> >> >> >> >> >> >> >> roflol >> >> >> >> Rick this is a GOOD thing.... Your customers call you for all problems >> >> because YOU WILL ANSWER THE PHONE!!!!!! >> >> >> >> Sometimes great service levels suck. lol >> >> marlon >> >> >> >> ----- Original Message ----- >> >> From: "Rick Kunze" <[email protected]> <[email protected]> >> >> To: "WISPA General List" <[email protected]> <[email protected]> >> >> Sent: Wednesday, July 29, 2009 5:40 PM >> >> Subject: [WISPA] Are customers increasingly clueless? Or is it >> >> gettingbetter? >> >> >> >> >> >> >> >> >> >> Customer calls just now. They ask if the Internet is "having trouble", >> >> I reply that there are no outages. She then says she called a couple of >> >> her friends in neighboring towns and they were all down too. She asks >> >> if any other people have called today with problems. I replied stating >> >> that a day doesn't go by without someone calling with such an issue etc. >> >> >> >> I ask her for some details, "any message on the screen?" She says that >> >> a message popped up that said, "No Input". I thought to myself for a >> >> minute and replied, "I'm unaware of any Windows message that says that." >> >> I asked, "This is in Explorer"? She said, "No, she can't get Explorer >> >> to run, nothing will run, the monitor is dark and a small message on the >> >> blank screen says "No Input." >> >> >> >> I would have thought that by now more of the general public would be >> >> starting to figure some of this out. It's discouraging to me that such >> >> an obvious hardware issue resulted in a call to see if the Internet is >> >> down. >> >> >> >> Rk <-------- slapping self in forehead! >> >> >> >> >> >> >> >> >> >> >> >> >> -------------------------------------------------------------------------------- >> >> >> >> >> >> WISPA Wants You! Join today!http://signup.wispa.org/ >> >> >> >> >> -------------------------------------------------------------------------------- >> >> >> >> >> >> WISPA Wireless List: [email protected] >> >> >> >> Subscribe/Unsubscribe:http://lists.wispa.org/mailman/listinfo/wireless >> >> >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> >> >> >> >> -------------------------------------------------------------------------------- >> >> WISPA Wants You! 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