$75 for all truck rolls where it is not our fault.  Rule of thumb, we
get there, plug in our laptop, test.  If it works, $75 charge.  If it
doesn't, service call is free.

Also, in aerial Cat5 runs that are more than a few feet the cable will
stretch and eventually the cable will fail.

Regards,
Chuck Hogg
Shelby Broadband
502-722-9292
ch...@shelbybb.com
http://www.shelbybb.com


-----Original Message-----
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of RickG
Sent: Monday, October 12, 2009 10:52 AM
To: WISPA General List
Subject: [WISPA] billable fee schedule

Here's the scenario: Customer has an aerial ethernet run from his
garage to his home. A tree branch fell and cut the line. I told him
we'll replace it for a $50 fee. Does this sound fair?
Also, does anyone have a fee schedule they use for billable calls?
Thanks!
-RickG


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