When I was a young man, a writer, I was idealistic and ready to conquer the world. In short order I grew up and lost my idealism. Since starting this business I have regained some of that idealism.
My experience is the opposite. I usually take care of those customers who need minor help with things THEY consider part of MY network. I would not have gone overhead unless there was no way to trench. Direct burial cable is cheap. A trench can be made with a power edger with a new blade. An aerial should be tied to a supporting rope or wire. Most of my customers knew they couldn't get Internet except slow dialup before we came along. Is it loyalty? A new company has been selling in my county off of their cellular towers. I have only lost 2 customers to them. Never underestimate the power of good customer service. Mike At 07:58 PM 10/12/2009, you wrote: >I used to think that but I have found no matter how much you give >away, there is no loyalty! The monthly rate is all most care about. > >On Mon, Oct 12, 2009 at 11:40 AM, Mike <m...@aweiowa.com> wrote: > > If it is a good customer, I'd either do it for nothing, or for > > materials. You may just retain that customer for the next two years > > because of your good will. > > > > If he is prepared for $50 and its easy and doesn't take you long, > > you can say give me $20.00 for the cable and the custom ends, and > > we'll call it even. > > > > Either way, you'll make a friend/keep a customer; and they do talk. > > > > Our hourly billing is $60. Usually to make network settings, get > > virus protection on a machine ... > > > > > > At 09:52 AM 10/12/2009, you wrote: > >>Here's the scenario: Customer has an aerial ethernet run from his > >>garage to his home. A tree branch fell and cut the line. I told him > >>we'll replace it for a $50 fee. Does this sound fair? > >>Also, does anyone have a fee schedule they use for billable calls? > >>Thanks! > >>-RickG > >> > >> > >>------------------------------------------------------------------ > -------------- > >>WISPA Wants You! Join today! > >>http://signup.wispa.org/ > >>------------------------------------------------------------------ > -------------- > >> > >>WISPA Wireless List: wireless@wispa.org > >> > >>Subscribe/Unsubscribe: > >>http://lists.wispa.org/mailman/listinfo/wireless > >> > >>Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > > > > > -------------------------------------------------------------------------------- > > WISPA Wants You! Join today! > > http://signup.wispa.org/ > > > -------------------------------------------------------------------------------- > > > > WISPA Wireless List: wireless@wispa.org > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > >-------------------------------------------------------------------------------- >WISPA Wants You! Join today! >http://signup.wispa.org/ >-------------------------------------------------------------------------------- > >WISPA Wireless List: wireless@wispa.org > >Subscribe/Unsubscribe: >http://lists.wispa.org/mailman/listinfo/wireless > >Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
