Situations like this we replace the CPE at no charge. We maintain the CPE for our customers for any "natural" issues. Anything like Dog chewing cable, shotgun blasts, whatever, the customer is responsible for. With CPE prices where they are, it doesn't pay to go through the hassle or potential upset of the customer to try and charge them. I'd rather have the customer for life. Phone company will charge $200 (or more) for a replacement DSL modem that will take 3-5 days to get to them (unless they want to pay for overnight shipping). We're there same day (or whenever the customer is ready) to replace it.
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Chuck Hogg Sent: Wednesday, January 06, 2010 10:38 PM To: WISPA General List; [email protected] Subject: [WISPA] Burnt CPE from House Fire Lost our first CPE from a house fire. Guy was so down on the phone, I couldn't bear to bother him with an insurance claim on the CPE. What have you done? Regards, Chuck Hogg Shelby Broadband 502-722-9292 [email protected] <mailto:[email protected]> http://www.shelbybb.com <http://www.shelbybb.com> -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
