My entire life, I've bent over backwards for all of my customers. I still do, but that doesnt mean I'm not realistic about how people are. It used to be that service made a difference. But, what I have seen over the past few years is that they want the lowest price and service too but price comes first. Then they just complain and beat up on the low price provider into submission. I've never been the low price provider except in a few instances where I gave a discount for some dumb reason. Those discount customers turned out to be the worst customers! The customer who pay the most are the best! Go figure! -RickG
On Thu, Jan 7, 2010 at 1:58 PM, Robert West <[email protected]>wrote: > I've found that most customers will jump the fence for a few bucks > difference or an increase in speed no matter how much ass kissing I do. > > As an old boss I had years ago used to say....... "Business is business. > Love is love. Money isn't love." > > Service is what I think separates some of that. I'll take service over > price any day but some people will put up with god awful service and > support > for a buck difference. > > Bob- > > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On > Behalf Of RickG > Sent: Thursday, January 07, 2010 1:48 PM > To: WISPA General List > Subject: Re: [WISPA] [SPAM] Re: Burnt CPE from House Fire > > "Those customers will never leave us." - dont be too sure about that. > The first fire I had, I gave them two free re-installs and two free months. > They got paid the insurance money, didn't pass it on to us and then > canceled > a few months later. > -RickG > > On Thu, Jan 7, 2010 at 10:47 AM, ccrum <[email protected]> wrote: > > > We have had this happen about 5 times. We let it go and actually give > > them a new one free when they get their house rebuilt. Those customers > > will never leave us. > > > > Cameron > > > > Marlon K. Schafer wrote: > > > I had one of these too. In her case we were able to use the outdoor > > parts, > > > just lost the inside stuff. I replaced it just to get her going. > > > > > > I'd install new gear asap just got them back online. Then I'd give > them > > an > > > invoice for the installation and tell them to turn it into the > insurance > > co. > > > Pay us when you get paid.... > > > marlon > > > > > > ----- Original Message ----- > > > From: "Chuck Hogg" <[email protected]> > > > To: "WISPA General List" <[email protected]>; <[email protected]> > > > Sent: Wednesday, January 06, 2010 8:38 PM > > > Subject: [WISPA] Burnt CPE from House Fire > > > > > > > > > Lost our first CPE from a house fire. Guy was so down on the phone, I > > > couldn't bear to bother him with an insurance claim on the CPE. What > > > have you done? > > > > > > > > > > > > Regards, > > > > > > Chuck Hogg > > > > > > Shelby Broadband > > > 502-722-9292 > > > [email protected] <mailto:[email protected]> > > > > > > http://www.shelbybb.com <http://www.shelbybb.com> > > > > > > > > > > > > > > > > > > > > > > > > > ---------------------------------------------------------------------------- > ---- > > > > > > > > > > > >> > > > > ---------------------------------------------------------------------------- > ---- > > >> WISPA Wants You! 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