We offer something the telco never will... A local business with local, friendly support staff. All calls are answered and handled locally. We promote this heavily--and a lot of people are willing to pay more for it.
On Sun, Mar 14, 2010 at 9:24 AM, Steven G McGehee <[email protected]> wrote: > Hi Kurt, > > What we decided to do a few years ago was let the residential users > "go," basically. We knew we couldn't compete with the telcos/cable co. > increasingly lower prices so our sales guys (I'm a tech) changed tactics > and just focused on businesses -- offering them multi-megabit upstream > speeds, carrier grade uptime with SLAs whereby they get a credit for > every hour they're down (which is quite rare, but customers like the > sound of it). We often also throw offer a second backup wireless link > (usually connecting on to a different PoP on a different frequency) and > setup EIGRP for them. Hosting/email services/24-7 > monitoring/colocation/voip are on the menu too so those get put into > negotiations with the potential clients. > > Residential users don't have a need for a lot of that though, so we too > were wondering how to compete. While we still do dialup/DSL for them, > our strategy was to go for the businesses...a few years behind us, we're > happy with that decision. Good luck! > > -Steven > > > > Kurt Fankhauser wrote: > > Local phone company here just expanded their DSL coverage area and mailed > > out fliers to everyone for $15 DSL. I see no mention of it being a > > promotional price. One person said as long as you have it they will not > > raise the rate from $15. Think its for 768k service. Anyways we are > getting > > about 1 person a day switching from our $35/month/768k wireless service > to > > this DSL. Does anyone have any suggestions as to how to retain these > > customers???? They are not even giving us a chance to offer them a lower > > price as they all already have the DSL turned on and been using it for a > > month before they cancel ours. > > > > > > > > Kurt Fankhauser > > WAVELINC > > P.O. Box 126 > > Bucyrus, OH 44820 > > 419-562-6405 > > www.wavelinc.com > > > > > > > > > > > > > > > > > > > > > -------------------------------------------------------------------------------- > > WISPA Wants You! Join today! > > http://signup.wispa.org/ > > > -------------------------------------------------------------------------------- > > > > WISPA Wireless List: [email protected] > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
