I give them an option for a contract. Higher price without. Most choose the contract so its their choice!
On Sun, Mar 14, 2010 at 1:32 PM, Jayson Baker <[email protected]> wrote: > But if they just truly just don't like you and don't want your service, they > are penalized to get out of a contract. > We switch a LOT of people over from the local telco, who has been > contracting people as much as they can. > People HATE that company for that. And bad mouth them all over town for it. > > On Sun, Mar 14, 2010 at 10:34 AM, Travis Johnson <[email protected]> wrote: > >> I disagree with no contracts. Many times people get upset for reasons >> outside of our control (viruses, antenna damage, water in broken cable). >> If we didn't have a contract in place, they would just cancel. >> Otherwise, we at least have a chance to talk to them and see if we can >> fix it _before_ they switch. >> >> Travis >> Microserv >> >> Jayson Baker wrote: >> > Oh yeah--that helps too. We flat-rate everything. >> > $24.95/mo for your Internet includes your taxes, your fees, your >> equipment >> > rental. >> > $19.95/mo for your Phone includes taxes, fees, equipment rental, E911, >> and >> > everything else. >> > And we don't have contracts. We tell everyone, "if you like us you'll >> stay, >> > if you don't we're not going to penalize you" >> > Talking straight-up to the customer when they call and flat out saying >> > things like that makes most people go, "damn... you guys are pretty >> cool!" >> > >> > :-) >> > >> > On Sun, Mar 14, 2010 at 9:56 AM, Kurt Fankhauser <[email protected]> >> wrote: >> > >> > >> >> I was wrong I guess the $15 is only for 12 months. Also looks like their >> >> $29.95 after the 12 months and there is probably taxes on that. We have >> >> been >> >> thinking of lowering our price to the $29 range though. >> >> >> >> Kurt Fankhauser >> >> WAVELINC >> >> P.O. Box 126 >> >> Bucyrus, OH 44820 >> >> 419-562-6405 >> >> www.wavelinc.com >> >> >> >> >> >> -----Original Message----- >> >> From: [email protected] [mailto:[email protected]] On >> >> Behalf Of Jayson Baker >> >> Sent: Sunday, March 14, 2010 11:26 AM >> >> To: WISPA General List >> >> Subject: Re: [WISPA] how to compete with $15 DSL >> >> >> >> We offer something the telco never will... >> >> A local business with local, friendly support staff. All calls are >> >> answered >> >> and handled locally. >> >> We promote this heavily--and a lot of people are willing to pay more for >> >> it. >> >> >> >> On Sun, Mar 14, 2010 at 9:24 AM, Steven G McGehee <[email protected]> >> wrote: >> >> >> >> >> >>> Hi Kurt, >> >>> >> >>> What we decided to do a few years ago was let the residential users >> >>> "go," basically. We knew we couldn't compete with the telcos/cable co. >> >>> increasingly lower prices so our sales guys (I'm a tech) changed >> tactics >> >>> and just focused on businesses -- offering them multi-megabit upstream >> >>> speeds, carrier grade uptime with SLAs whereby they get a credit for >> >>> every hour they're down (which is quite rare, but customers like the >> >>> sound of it). We often also throw offer a second backup wireless link >> >>> (usually connecting on to a different PoP on a different frequency) and >> >>> setup EIGRP for them. Hosting/email services/24-7 >> >>> monitoring/colocation/voip are on the menu too so those get put into >> >>> negotiations with the potential clients. >> >>> >> >>> Residential users don't have a need for a lot of that though, so we too >> >>> were wondering how to compete. While we still do dialup/DSL for them, >> >>> our strategy was to go for the businesses...a few years behind us, >> we're >> >>> happy with that decision. Good luck! >> >>> >> >>> -Steven >> >>> >> >>> >> >>> >> >>> Kurt Fankhauser wrote: >> >>> >> >>>> Local phone company here just expanded their DSL coverage area and >> >>>> >> >> mailed >> >> >> >>>> out fliers to everyone for $15 DSL. I see no mention of it being a >> >>>> promotional price. One person said as long as you have it they will >> not >> >>>> raise the rate from $15. Think its for 768k service. Anyways we are >> >>>> >> >>> getting >> >>> >> >>>> about 1 person a day switching from our $35/month/768k wireless >> service >> >>>> >> >>> to >> >>> >> >>>> this DSL. Does anyone have any suggestions as to how to retain these >> >>>> customers???? They are not even giving us a chance to offer them a >> >>>> >> >> lower >> >> >> >>>> price as they all already have the DSL turned on and been using it for >> >>>> >> >> a >> >> >> >>>> month before they cancel ours. >> >>>> >> >>>> >> >>>> >> >>>> Kurt Fankhauser >> >>>> WAVELINC >> >>>> P.O. Box 126 >> >>>> Bucyrus, OH 44820 >> >>>> 419-562-6405 >> >>>> www.wavelinc.com >> >>>> >> >>>> >> >>>> >> >>>> >> >>>> >> >>>> >> >>>> >> >>>> >> >>>> >> >>>> >> >>>> >> >> >> ---------------------------------------------------------------------------- >> >> ---- >> >> >> >>>> WISPA Wants You! Join today! >> >>>> http://signup.wispa.org/ >> >>>> >> >>>> >> >> >> ---------------------------------------------------------------------------- >> >> ---- >> >> >> >>>> WISPA Wireless List: [email protected] >> >>>> >> >>>> Subscribe/Unsubscribe: >> >>>> http://lists.wispa.org/mailman/listinfo/wireless >> >>>> >> >>>> Archives: http://lists.wispa.org/pipermail/wireless/ >> >>>> >> >>>> >> >>> >> >>> >> >>> >> >>> >> >> >> ---------------------------------------------------------------------------- >> >> ---- >> >> >> >>> WISPA Wants You! 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