But if they just truly just don't like you and don't want your service, they
are penalized to get out of a contract.
We switch a LOT of people over from the local telco, who has been
contracting people as much as they can.
People HATE that company for that.  And bad mouth them all over town for it.

On Sun, Mar 14, 2010 at 10:34 AM, Travis Johnson <t...@ida.net> wrote:

> I disagree with no contracts. Many times people get upset for reasons
> outside of our control (viruses, antenna damage, water in broken cable).
> If we didn't have a contract in place, they would just cancel.
> Otherwise, we at least have a chance to talk to them and see if we can
> fix it _before_ they switch.
>
> Travis
> Microserv
>
> Jayson Baker wrote:
> > Oh yeah--that helps too.  We flat-rate everything.
> > $24.95/mo for your Internet includes your taxes, your fees, your
> equipment
> > rental.
> > $19.95/mo for your Phone includes taxes, fees, equipment rental, E911,
> and
> > everything else.
> > And we don't have contracts.  We tell everyone, "if you like us you'll
> stay,
> > if you don't we're not going to penalize you"
> > Talking straight-up to the customer when they call and flat out saying
> > things like that makes most people go, "damn... you guys are pretty
> cool!"
> >
> > :-)
> >
> > On Sun, Mar 14, 2010 at 9:56 AM, Kurt Fankhauser <k...@wavelinc.com>
> wrote:
> >
> >
> >> I was wrong I guess the $15 is only for 12 months. Also looks like their
> >> $29.95 after the 12 months and there is probably taxes on that. We have
> >> been
> >> thinking of lowering our price to the $29 range though.
> >>
> >> Kurt Fankhauser
> >> WAVELINC
> >> P.O. Box 126
> >> Bucyrus, OH 44820
> >> 419-562-6405
> >> www.wavelinc.com
> >>
> >>
> >> -----Original Message-----
> >> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
> >> Behalf Of Jayson Baker
> >> Sent: Sunday, March 14, 2010 11:26 AM
> >> To: WISPA General List
> >> Subject: Re: [WISPA] how to compete with $15 DSL
> >>
> >> We offer something the telco never will...
> >> A local business with local, friendly support staff.  All calls are
> >> answered
> >> and handled locally.
> >> We promote this heavily--and a lot of people are willing to pay more for
> >> it.
> >>
> >> On Sun, Mar 14, 2010 at 9:24 AM, Steven G McGehee <stev...@qx.net>
> wrote:
> >>
> >>
> >>> Hi Kurt,
> >>>
> >>> What we decided to do a few years ago was let the residential users
> >>> "go," basically. We knew we couldn't compete with the telcos/cable co.
> >>> increasingly lower prices so our sales guys (I'm a tech) changed
> tactics
> >>> and just focused on businesses -- offering them multi-megabit upstream
> >>> speeds, carrier grade uptime with SLAs whereby they get a credit for
> >>> every hour they're down (which is quite rare, but customers like the
> >>> sound of it). We often also throw offer a second backup wireless link
> >>> (usually connecting on to a different PoP on a different frequency) and
> >>> setup EIGRP for them. Hosting/email services/24-7
> >>> monitoring/colocation/voip are on the menu too so those get put into
> >>> negotiations with the potential clients.
> >>>
> >>> Residential users don't have a need for a lot of that though, so we too
> >>> were wondering how to compete. While we still do dialup/DSL for them,
> >>> our strategy was to go for the businesses...a few years behind us,
> we're
> >>> happy with that decision. Good luck!
> >>>
> >>> -Steven
> >>>
> >>>
> >>>
> >>> Kurt Fankhauser wrote:
> >>>
> >>>> Local phone company here just expanded their DSL coverage area and
> >>>>
> >> mailed
> >>
> >>>> out fliers to everyone for $15 DSL. I see no mention of it being a
> >>>> promotional price. One person said as long as you have it they will
> not
> >>>> raise the rate from $15. Think its for 768k service. Anyways we are
> >>>>
> >>> getting
> >>>
> >>>> about 1 person a day switching from our $35/month/768k wireless
> service
> >>>>
> >>> to
> >>>
> >>>> this DSL. Does anyone have any suggestions as to how to retain these
> >>>> customers???? They are not even giving us a chance to offer them a
> >>>>
> >> lower
> >>
> >>>> price as they all already have the DSL turned on and been using it for
> >>>>
> >> a
> >>
> >>>> month before they cancel ours.
> >>>>
> >>>>
> >>>>
> >>>> Kurt Fankhauser
> >>>> WAVELINC
> >>>> P.O. Box 126
> >>>> Bucyrus, OH 44820
> >>>> 419-562-6405
> >>>> www.wavelinc.com
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>
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