I have experienced that sense of relief when a customer called and cancelled.
I have also decided that God put me in this position to teach me patience, and that firing the customer was failing to learn my lesson. "God, give me patience already.... NOW!". Sigh. ++++++++++++++++++++++++++++++ Neofast, Inc, Making internet easy 541-969-8200 509-386-4589 ++++++++++++++++++++++++++++++ -------------------------------------------------- From: "RickG" <rgunder...@gmail.com> Sent: Saturday, April 24, 2010 8:28 AM To: "WISPA General List" <wireless@wispa.org> Subject: Re: [WISPA] Today I fied a customer and I liked it! WAS An Old Woman > I imagine most of us on this list has been there, done that! If your > new to this business or even business in general you must learn how to > stand up for your business. With the first WISP I owned in West Palm, > I would do anything to get a customer into billing. I knew better from > my past experience running ISP's that was bad but I did it anyway. As > fate would have it, that did not work out so well. When I bought the > current WISP, I swore not to make the same mistakes again. Funny thing > was, the previous owner was doing the same thing! So, it didnt take > long and one of my guys had an issue with an unreasonable customer. We > took a lighting hit at a repeater and he complained we should give him > a free month. After a bit of research, I found out this guy has always > been a complainer. So, told him, "sorry we cant meet his > expectations" and asked when we can pick up his equipment. -SILENCE! > Then, uh, uh, you dont have to do that. I'm sorry I've been a pain. > LOL, what a feeling when tables are reversed. Now, I would never hold > anything over a person and I treat everyone the same, but it really > comes down to expectations. I did sales for a short time in a previous > life. Finding out the customers expectations and making sure you can > meet them is key to a good relationship. At any rate, after reviewing > the subsequent posts, it is nice that we can all share things with > others here that can identify with our experiences. Thanks to all here > for being a ear to vent to, a source for understanding, and a resource > of ideas! -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
