>One thing to mention: You don't have to offer the fastest speed or the >lowest price. Being reliable is much more valuable in the long run. >There is that 5-10% that will always go for the fastest or cheapest. In >my opinion they are not the customers you want because they take up more >support and billing time than they are worth to deal with.
Don't forget about *Customer Service*. Obviously excluding the same 5% people want to talk to someone to get something taken care of. Someone on the other end of the phone saying something is bad is infinitely better then putting them on hold for hours. In my experience, if you have a problem with your AT&T/Verizon service you spend at minimum 30 minutes of time. Time Warner Cable is usually a lot better with the super secret business class number (5 minutes of hold at the most, then the account look up...). That's just good business, which I expect you have already learned with your other ventures, but I feel this had to be brought up. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill On Thu, Apr 29, 2010 at 2:40 PM, Matt Jenkins <[email protected]>wrote: > There is no all in one product to be a WISP. You need to evaluate your > area against potential equipment. Once you decide which equipment will > work best in your environment then you need to piece together a back end > management, billing, customer support, network monitoring, alerting, > scheduling, installation, and others system. > > The first step is to determine what type of environment you are working > in. Then analyze what spectrum is available, then determine what > equipment will work best in that environment to provide competitive > service and speeds. Is your market residential, business or both? Is > your environment city, metro, farm, mountain, rural, covered in foliage, > etc? Are there other WISPs in the area? What do they use? What do they > offer? Is it worth trying to compete with them? > > One thing to mention: You don't have to offer the fastest speed or the > lowest price. Being reliable is much more valuable in the long run. > There is that 5-10% that will always go for the fastest or cheapest. In > my opinion they are not the customers you want because they take up more > support and billing time than they are worth to deal with. > > This is just a few points I can think of off the top of my head. > > - Matt > > Liam Cummings wrote: > > Hi all, > > > > We are a technologies solutions company located in Cincinnati and trying > > to become a WISP. We are running into two road blocks. > > > > 1 - We need to choose software that doesn't need a coder to operate > > > > 2 - Choosing the right access points and other equipment > > > > > > > > We would love to here your thoughts. > > > > > > > > Any input would be much appreciated! :-) > > > > > > > > > > > > > -------------------------------------------------------------------------------- > > WISPA Wants You! Join today! > > http://signup.wispa.org/ > > > -------------------------------------------------------------------------------- > > > > WISPA Wireless List: [email protected] > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
