We are using the Platypus database directly. Since it is only the first month, we are still learning the tricks of it. I would say asking me that question in 3-6 months would be more appropriate.
Regards, Chuck Hogg Shelby Broadband 502-722-9292 ch...@shelbybb.com http://www.shelbybb.com -----Original Message----- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 4:58 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software Chuck, how problem-free is your solution? One of the things that I was afraid about a custom in-house solution, even if it's just modifying a base platform, was the recurring cost of having someone dealing with its issues, things getting out of sync, etc. The pricing for Powercode is steep, absolutely 100% no question about it...so you have to wrap your mind around what it's saving you to fathom a value. ----- Original Message ----- From: "Chuck Hogg" <ch...@shelbybb.com> To: "WISPA General List" <wireless@wispa.org> Sent: Tuesday, May 11, 2010 1:29 PM Subject: Re: [WISPA] Call Tracking / Customer management software Wombat/Plat has a radius integration that will do that, and we have some of our own custom things that we are working on to make it do some other things we want it to do. It's not very much work to get it implemented if you know what you are doing... but if you are wanting a drop in solution maybe Powercode will do what you want. I know I wasn't going to pay more than .10/customer/month. It also integrates well with IPPay. Honestly, the money I am saving over a traditional merchant account by switching to IPPay is more than paying for Platypus. Their API is very open and they will let you do about anything with the software. I don't know if Powercode is all web based or not, but having a client32 application is pretty nice to have for my techs/billing people. In addition, it tracks our sales commissions, customer referrals, and more. I'm not trying to sell it, but just giving an explanation on why I'm using it. I reviewed powercode, and the price blew me away. 1400 customers was almost $2000 per month. Almost in one month I pay for Wombat/Platypus for a year. Nothing did everything we wanted, so we looked at cost and how do we customize it to our needs. Platypus/Wombat fit the bill. They even came out and did a two day training seminar for my whole company, made sure the software/system was completely setup correctly for $1k/day. I probably could have figured it out, but I wanted to make sure someone was training my people correctly + I didn't have the time. Regards, Chuck Hogg Shelby Broadband 502-722-9292 ch...@shelbybb.com http://www.shelbybb.com -----Original Message----- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Tuesday, May 11, 2010 4:14 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software If you have a developer to make things work together, that's a great option. Powercode's alternative is to shut the customer off and have them pay their bill. I'd rather that then a phone call. Just my opinion. Chuck - does your Wombat/Platypus shut customers off, track equipment, etc or is it simply a billing system? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 "Success is not final, failure is not fatal: it is the courage to continue that counts." --- Winston Churchill On Tue, May 11, 2010 at 4:12 PM, Chuck Hogg <ch...@shelbybb.com> wrote: > Wombat/Platypus does it as well... $250/mth for under 5k customers... > > Regards, > Chuck Hogg > Shelby Broadband > 502-722-9292 > ch...@shelbybb.com > http://www.shelbybb.com > > > -----Original Message----- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] > On Behalf Of Sara Gray > Sent: Tuesday, May 11, 2010 3:24 PM > To: 'WISPA General List' > Subject: Re: [WISPA] Call Tracking / Customer management software > > How much does powercode cost? > > > -----Original Message----- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] > On Behalf Of Mark Nash - Lists > Sent: Tuesday, May 11, 2010 1:39 PM > To: WISPA General List > Subject: Re: [WISPA] Call Tracking / Customer management software > > I use Powercode. > > ----- Original Message ----- > From: "Sara Gray" <li...@jcwifi.com> > To: "'WISPA General List'" <wireless@wispa.org> > Sent: Tuesday, May 11, 2010 11:35 AM > Subject: [WISPA] Call Tracking / Customer management software > > >> I'm looking for software to tract customer calls, trouble tickets, >> appointments, and customer information. Can anyone suggest a good >> software that can do this. Id like to have web access. I've looked >> at a few > but >> have never heard of most of them so I'm looking for suggestions of > what >> others have used and like. Thanks for any input. >> >> Sara >> >> >> >> > ---------------------------------------------------------------------- > -- > ---- > ---- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> > ---------------------------------------------------------------------- > -- > ---- > ---- >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> > > > > > ---------------------------------------------------------------------- > -- > ---- > ---- > WISPA Wants You! 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