Many thanks, I'll do that.

Forbes

On 9/9/2010 9:49 AM, Patrick Shoemaker wrote:
> I would make sure that the SNMP community string is set to something
> other than default, and disable write access if you're not using that
> functionality. I forget if it's enabled by default, but I think it is
> for Prizm.
>
> Also, might want to upgrade that software?
>
> Patrick Shoemaker
> Vector Data Systems LLC
> shoemak...@vectordatasystems.com
> office: (301) 358-1690 x36
> http://www.vectordatasystems.com
>
> On 9/9/2010 11:31 AM, Forbes Mercy wrote:
>>     Patrick,
>>
>> This unit has run seamlessly for over 5 years then dumped to default
>> twice in a day.  I changed passwords again the second time and it hasn't
>> happened yet, but that was just yesterday.  We had other network issues
>> at the same time that may have contributed.  When we've had other issues
>> we lost the two other Moto backhauls as well, the hazard of bridged
>> networking.
>>
>> Thanks,
>> Forbes
>>
>> On 9/9/2010 7:15 AM, Patrick Shoemaker wrote:
>>> I don't see much of anything useful in there. Is there anything in
>>> common with the ones that have lost their config? Same site, same power
>>> supply, same manufacturing batch, etc?
>>>
>>>
>>> Patrick Shoemaker
>>> Vector Data Systems LLC
>>> shoemak...@vectordatasystems.com
>>> office: (301) 358-1690 x36
>>> http://www.vectordatasystems.com
>>>
>>> On 9/8/2010 10:22 PM, Forbes Mercy wrote:
>>>> Patrick this is today's event log, no there's no sync, does this help?:
>>>>
>>>> ------------------------------------------------------------------------------------------------------------------------------------
>>>> 00:00:00 UT : 01/01/00 : File root.c : Line 874 ******System Startup******
>>>> 00:00:01 UT : 01/01/00 : File root.c : Line 879 Software Version :
>>>> CANOPY4.2.1 Apr 16 2004 15:23:05 BH-DES
>>>> 00:00:01 UT : 01/01/00 : File root.c : Line 883 Software Boot Version :
>>>> CANOPYBOOT 1.0
>>>> 00:00:01 UT : 01/01/00 : File root.c : Line 887 FPGA Version : 06240318
>>>> 00:00:01 UT : 01/01/00 : File root.c : Line 891 FPGA Features : DES
>>>> 03:30:18 UT : 09/08/10 : File
>>>> C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1055 Time set
>>>> 17:47:59 UT : 09/08/10 : File httptask.c : Line 616 Reboot from Webpage.
>>>> 17:47:59 UT : 09/08/10 : File
>>>> C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1055 Time set
>>>> 17:47:59 UT : 09/08/10 : File
>>>> C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 914 System Reset
>>>> Exception -- External Hard Reset WatchDog Cur ExtInt 99 Max ExtInt 717
>>>> Cur DecInt 68 Max DecInt 180 Cur Sync 0 Max Sync 47 Cur LED 0 Max LED 1
>>>> Cur EthXcvr 0 Max EthXcvr 1 Cur FEC 6 Max FEC 328 Cur FPGA 93 Max FPGA
>>>> 488 Cur FrmLoc 0 Max FrmLoc 0 AAState 0
>>>> 17:47:59 UT : 09/08/10 : File root.c : Line 874 ******System Startup******
>>>> 17:48:00 UT : 09/08/10 : File root.c : Line 879 Software Version :
>>>> CANOPY4.2.1 Apr 16 2004 15:23:05 BH-DES
>>>> 17:48:00 UT : 09/08/10 : File root.c : Line 883 Software Boot Version :
>>>> CANOPYBOOT 1.0
>>>> 17:48:00 UT : 09/08/10 : File root.c : Line 887 FPGA Version : 06240318
>>>> 17:48:00 UT : 09/08/10 : File root.c : Line 891 FPGA Features : DES
>>>> 00:00:00 UT : 01/01/00 : File
>>>> C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1055 Time set
>>>> 00:00:00 UT : 01/01/00 : File
>>>> C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 914 System Reset
>>>> Exception -- External Hard Reset
>>>> 00:00:00 UT : 01/01/00 : File root.c : Line 874 ******System Startup******
>>>> 00:00:01 UT : 01/01/00 : File root.c : Line 879 Software Version :
>>>> CANOPY4.2.1 Apr 16 2004 15:23:05 BH-DES
>>>> 00:00:01 UT : 01/01/00 : File root.c : Line 883 Software Boot Version :
>>>> CANOPYBOOT 1.0
>>>> 00:00:01 UT : 01/01/00 : File root.c : Line 887 FPGA Version : 06240318
>>>> 00:00:01 UT : 01/01/00 : File root.c : Line 891 FPGA Features : DES
>>>> 00:13:50 UT : 01/01/00 : File httptask.c : Line 616 Reboot from Webpage.
>>>> 00:10:34 UT : 01/01/00 : File
>>>> C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1055 Time set
>>>> 00:10:34 UT : 01/01/00 : File
>>>> C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 914 System Reset
>>>> Exception -- External Hard Reset WatchDog Cur ExtInt 0 Max ExtInt 66 Cur
>>>> DecInt 60 Max DecInt 178 Cur Sync 0 Max Sync 65 Cur LED 0 Max LED 1 Cur
>>>> EthXcvr 0 Max EthXcvr 1 Cur FEC 0 Max FEC 60 Cur FPGA 0 Max FPGA 61 Cur
>>>> FrmLoc 0 Max FrmLoc 0 AAState 0
>>>> 00:10:34 UT : 01/01/00 : File root.c : Line 874 ******System Startup******
>>>> 00:10:35 UT : 01/01/00 : File root.c : Line 879 Software Version :
>>>> CANOPY4.2.1 Apr 16 2004 15:23:05 BH-DES
>>>> 00:10:35 UT : 01/01/00 : File root.c : Line 883 Software Boot Version :
>>>> CANOPYBOOT 1.0
>>>> 00:10:35 UT : 01/01/00 : File root.c : Line 887 FPGA Version : 06240318
>>>> 00:10:35 UT : 01/01/00 : File root.c : Line 891 FPGA Features : DES
>>>> 18:45:04 UT : 09/08/10 : File
>>>> C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1055 Time set
>>>> 18:56:43 UT : 09/08/10 : File httptask.c : Line 616 Reboot from Webpage.
>>>> 18:56:40 UT : 09/08/10 : File
>>>> C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1055 Time set
>>>> 18:56:40 UT : 09/08/10 : File
>>>> C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 914 System Reset
>>>> Exception -- External Hard Reset WatchDog Cur ExtInt 27 Max ExtInt 601
>>>> Cur DecInt 52 Max DecInt 176 Cur Sync 0 Max Sync 34 Cur LED 0 Max LED 1
>>>> Cur EthXcvr 0 Max EthXcvr 1 Cur FEC 4 Max FEC 267 Cur FPGA 23 Max FPGA
>>>> 405 Cur FrmLoc 0 Max FrmLoc 0 AAState 0
>>>> 18:56:40 UT : 09/08/10 : File root.c : Line 874 ******System Startup******
>>>> 18:56:41 UT : 09/08/10 : File root.c : Line 879 Software Version :
>>>> CANOPY4.2.1 Apr 16 2004 15:23:05 BH-DES
>>>> 18:56:41 UT : 09/08/10 : File root.c : Line 883 Software Boot Version :
>>>> CANOPYBOOT 1.0
>>>> 18:56:41 UT : 09/08/10 : File root.c : Line 887 FPGA Version : 06240318
>>>> 18:56:41 UT : 09/08/10 : File root.c : Line 891 FPGA Features : DES
>>>> 20:58:19 UT : 09/08/10 : File httptask.c : Line 616 Reboot from Webpage.
>>>> 20:55:42 UT : 09/08/10 : File
>>>> C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1055 Time set
>>>> 20:55:42 UT : 09/08/10 : File
>>>> C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 914 System Reset
>>>> Exception -- External Hard Reset WatchDog Cur ExtInt 0 Max ExtInt 81 Cur
>>>> DecInt 52 Max DecInt 176 Cur Sync 0 Max Sync 68 Cur LED 0 Max LED 1 Cur
>>>> EthXcvr 0 Max EthXcvr 1 Cur FEC 0 Max FEC 53 Cur FPGA 0 Max FPGA 64 Cur
>>>> FrmLoc 0 Max FrmLoc 0 AAState 0
>>>> 20:55:42 UT : 09/08/10 : File root.c : Line 874 ******System Startup******
>>>> 20:55:43 UT : 09/08/10 : File root.c : Line 879 Software Version :
>>>> CANOPY4.2.1 Apr 16 2004 15:23:05 BH-DES
>>>> 20:55:43 UT : 09/08/10 : File root.c : Line 883 Software Boot Version :
>>>> CANOPYBOOT 1.0
>>>> 20:55:43 UT : 09/08/10 : File root.c : Line 887 FPGA Version : 06240318
>>>> 20:55:43 UT : 09/08/10 : File root.c : Line 891 FPGA Features : DES
>>>> 20:59:40 UT : 09/08/10 : File
>>>> C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1055 Time set
>>>> 21:01:12 UT : 09/08/10 : File httptask.c : Line 616 Reboot from Webpage.
>>>> 21:01:08 UT : 09/08/10 : File
>>>> C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1055 Time set
>>>> 21:01:08 UT : 09/08/10 : File
>>>> C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 914 System Reset
>>>> Exception -- External Hard Reset WatchDog Cur ExtInt 33 Max ExtInt 264
>>>> Cur DecInt 51 Max DecInt 290 Cur Sync 0 Max Sync 41 Cur LED 0 Max LED 1
>>>> Cur EthXcvr 0 Max EthXcvr 1 Cur FEC 7 Max FEC 74 Cur FPGA 26 Max FPGA
>>>> 198 Cur FrmLoc 0 Max FrmLoc 0 AAState 0
>>>> 21:01:08 UT : 09/08/10 : File root.c : Line 874 ******System Startup******
>>>> 21:01:09 UT : 09/08/10 : File root.c : Line 879 Software Version :
>>>> CANOPY4.2.1 Apr 16 2004 15:23:05 BH-DES
>>>> 21:01:09 UT : 09/08/10 : File root.c : Line 883 Software Boot Version :
>>>> CANOPYBOOT 1.0
>>>> 21:01:09 UT : 09/08/10 : File root.c : Line 887 FPGA Version : 06240318
>>>> 21:01:09 UT : 09/08/10 : File root.c : Line 891 FPGA Features : DES
>>>> 21:01:58 UT : 09/08/10 : File
>>>> C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1055 Time set
>>>> 00:00:00 UT : 01/01/00 : File
>>>> C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1055 Time set
>>>> 00:00:00 UT : 01/01/00 : File
>>>> C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 914 System Reset
>>>> Exception -- External Hard Reset
>>>> 00:00:00 UT : 01/01/00 : File root.c : Line 874 ******System Startup******
>>>> 00:00:01 UT : 01/01/00 : File root.c : Line 879 Software Version :
>>>> CANOPY4.2.1 Apr 16 2004 15:23:05 BH-DES
>>>> 00:00:01 UT : 01/01/00 : File root.c : Line 883 Software Boot Version :
>>>> CANOPYBOOT 1.0
>>>> 00:00:01 UT : 01/01/00 : File root.c : Line 887 FPGA Version : 06240318
>>>> 00:00:01 UT : 01/01/00 : File root.c : Line 891 FPGA Features : DES
>>>> 00:43:33 UT : 09/09/10 : File
>>>> C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1055 Time set
>>>>
>>>> On 9/8/2010 5:56 PM, Patrick Shoemaker wrote:
>>>>>        Okay, if it is the PTP100/200 series, is the event log being 
>>>>> preserved
>>>>> after the reset to defaults? Did you change just the user passwords or
>>>>> did you change the SNMP community string as well? Do you have anything
>>>>> plugged in to the timing port? What is the setting for the default plug
>>>>> action set to- reset to defaults or just bypass user login?
>>>>>
>>>>> If PTP400/500/600 series, the reset signal is sent over the power
>>>>> conductors feeding the ODU. It's feasible that a cable or PIDU problem
>>>>> could cause erroneous resets. But the same cable or PIDU problem on
>>>>> three separate radios would be unlikely.
>>>>>
>>>>> Patrick Shoemaker
>>>>> Vector Data Systems LLC
>>>>> shoemak...@vectordatasystems.com
>>>>> office: (301) 358-1690 x36
>>>>> http://www.vectordatasystems.com
>>>>>
>>>>>
>>>>> On 9/8/2010 8:44 PM, Josh Luthman wrote:
>>>>>
>>>>>> The subject says BH as in BH10 or BH20...
>>>>>>
>>>>>> Josh Luthman
>>>>>> Office: 937-552-2340
>>>>>> Direct: 937-552-2343
>>>>>> 1100 Wayne St
>>>>>> Suite 1337
>>>>>> Troy, OH 45373
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Sep 8, 2010 at 8:09 PM, Patrick Shoemaker
>>>>>> <shoemak...@vectordatasystems.com>       wrote:
>>>>>>
>>>>>>> PTP400/500/800 is a completely different platform than PTP100/200.
>>>>>>>
>>>>>>> Patrick Shoemaker
>>>>>>> Vector Data Systems LLC
>>>>>>> shoemak...@vectordatasystems.com
>>>>>>> office: (301) 358-1690 x36
>>>>>>> http://www.vectordatasystems.com
>>>>>>>
>>>>>>> On 9/8/2010 8:06 PM, Josh Luthman wrote:
>>>>>>>
>>>>>>> It's all the same hardware isn't it?
>>>>>>>
>>>>>>> On Sep 8, 2010 7:53 PM, "Patrick Shoemaker"
>>>>>>> <shoemak...@vectordatasystems.com>       wrote:
>>>>>>>
>>>>>>>        First it would help to know what model BH you have.
>>>>>>>
>>>>>>> Patrick Shoemaker
>>>>>>> Vector Data Systems LLC
>>>>>>> shoemak...@vectordatasystems.com
>>>>>>> office: (301) 358-1690 x36
>>>>>>> http://www.vectordatasystems.com
>>>>>>>
>>>>>>>
>>>>>>> On 9/8/2010 6:08 PM, Forbes Mercy wrote:
>>>>>>>
>>>>>>>> This is the third Motorola backhaul where the remote en...
>>>>>>>>
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