We have a 2-pronged approach, actually...

Tech brings checklist back, someone in office processes it and slaps tech 
around if not complete or accurate enough to process...

:) With the right person in the office, this is just beginning to show signs of 
progress.
  ----- Original Message ----- 
  From: Josh Luthman 
  To: WISPA General List 
  Sent: Friday, November 05, 2010 2:45 PM
  Subject: Re: [WISPA] Systems Management - Process


  I can tell you how I solved these problems but it might start a big thread 
again...

  The key is to force the documentation, activity (monitoring,  cpe function) 
and billing in sync.  I've not seen multiple applications stay together by 
human hand.  Maybe it would work if someone's entire job was dedicated to it.

  On Nov 5, 2010 5:36 PM, "Mark Nash" <[email protected]> wrote:



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