Read the quick start guide. You use the grounding block. 

On May 22, 2013, at 11:37, Mike Hammett <wispawirel...@ics-il.net> wrote:

> Please explain how it is possible to carry three types of voltage over 2 
> wires.
> 
> 
> 
> -----
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
> 
> ----- Original Message -----
> From: "Matt Hoppes" <mhop...@indigowireless.com>
> To: "WISPA General List" <wireless@wispa.org>
> Sent: Wednesday, May 22, 2013 10:37:42 AM
> Subject: Re: [WISPA] Anyone home
> 
> Do you have a multimeter?  Go check it... it's grounded.
> 
> 
> Matt Hoppes
> Director of Information Technology
> Indigo Wireless
> +1 (570) 723-7312
> 
> On 5/22/13 11:31 AM, Mike Hammett wrote:
>> How can a two pin connector carry +, - and ground? I see no way the 5 port 
>> can be grounded. It looks like someone forgot something.
>> 
>> 
>> 
>> -----
>> Mike Hammett
>> Intelligent Computing Solutions
>> http://www.ics-il.com
>> 
>> ----- Original Message -----
>> From: "Matt Hoppes" <mhop...@indigowireless.com>
>> To: "WISPA General List" <wireless@wispa.org>
>> Sent: Wednesday, May 22, 2013 10:11:57 AM
>> Subject: Re: [WISPA] Anyone home
>> 
>> The TS-5 is a 24 volt DC unit intended to be run from a 120volt/220volt
>> to 24volt power supply.
>> 
>> By running directly off battery you need to do your own ground.
>> 
>> 
>> Matt Hoppes
>> Director of Information Technology
>> Indigo Wireless
>> +1 (570) 723-7312
>> 
>> On 5/22/13 11:01 AM, ~NGL~ wrote:
>>> The TS-5 is a 24 volt DC unit intended to run on batteries.
>>> NGL
>>> 
>>> --------------------------------------------------
>>> From: "Matt Hoppes" <mhop...@indigowireless.com>
>>> Sent: Wednesday, May 22, 2013 7:54 AM
>>> To: "WISPA General List" <wireless@wispa.org>
>>> Subject: Re: [WISPA] Anyone home
>>> 
>>>> Unless your battery pack negative is earth grounded... you aren't
>>>> grounded.
>>>> 
>>>> The TS5 is intended to be run off of 120volts, which will ground through
>>>> the power plug to the electric system.
>>>> 
>>>> Alternately, there are two spade connectors on the back that you can
>>>> wire to your earth grounds at the tower.
>>>> 
>>>> That would be my guess as to why you are blowing ports.
>>>> 
>>>> 
>>>> Matt Hoppes
>>>> Director of Information Technology
>>>> Indigo Wireless
>>>> +1 (570) 723-7312
>>>> 
>>>> On 5/22/13 10:53 AM, ~NGL~ wrote:
>>>>> How else can it be grounded?
>>>>> NGL
>>>>> 
>>>>> --------------------------------------------------
>>>>> From: "Matt Hoppes" <mhop...@indigowireless.com>
>>>>> Sent: Wednesday, May 22, 2013 7:49 AM
>>>>> To: "WISPA General List" <wireless@wispa.org>
>>>>> Subject: Re: [WISPA] Anyone home
>>>>> 
>>>>>> I don't believe that's a proper ground....
>>>>>> 
>>>>>> 
>>>>>> Matt Hoppes
>>>>>> Director of Information Technology
>>>>>> Indigo Wireless
>>>>>> +1 (570) 723-7312
>>>>>> 
>>>>>> On 5/22/13 10:44 AM, ~NGL~ wrote:
>>>>>>> The only ground is the negative on the battery pack.
>>>>>>> NGL
>>>>>>> 
>>>>>>>       *From:* Matt Hoppes <mailto:mhop...@indigowireless.com>
>>>>>>>       *Sent:* Tuesday, May 21, 2013 7:20 PM
>>>>>>>       *To:* WISPA General List <mailto:wireless@wispa.org>
>>>>>>>       *Cc:* WISPA General List <mailto:wireless@wispa.org>
>>>>>>>       *Subject:* Re: [WISPA] Anyone home
>>>>>>> 
>>>>>>>       How are you grounding the TS though?
>>>>>>> 
>>>>>>>       On May 21, 2013, at 21:54, ~NGL~ <n...@ngl.net
>>>>>>> <mailto:n...@ngl.net>>
>>>>>>>       wrote:
>>>>>>> 
>>>>>>>>       These are 24 volt running through voltage regulators from
>>>>>>>>       batteries. The tower is well grounded.
>>>>>>>>       NGL
>>>>>>>> 
>>>>>>>>           *From:* Matt Hoppes <mailto:mhop...@indigowireless.com>
>>>>>>>>           *Sent:* Tuesday, May 21, 2013 6:00 PM
>>>>>>>>           *To:* WISPA General List <mailto:wireless@wispa.org>
>>>>>>>>           *Cc:* WISPA General List <mailto:wireless@wispa.org>
>>>>>>>>           *Subject:* Re: [WISPA] Anyone home
>>>>>>>> 
>>>>>>>>           Do you have proper grounds?
>>>>>>>> 
>>>>>>>>           On May 21, 2013, at 20:48, ~NGL~ <n...@ngl.net
>>>>>>>>           <mailto:n...@ngl.net>> wrote:
>>>>>>>> 
>>>>>>>>>           But can they really fix it! There seems to be several of
>>>>>>>>>           these with the same problem.
>>>>>>>>>           I need something I can depend on, this is located in a
>>>>>>>>> remote
>>>>>>>>>           area, about 2 hours away.
>>>>>>>>>           Thanx
>>>>>>>>>           NGL
>>>>>>>>> 
>>>>>>>>>               *From:* CBB - Jay Fuller
>>>>>>>>> <mailto:par...@cyberbroadband.net>
>>>>>>>>>               *Sent:* Tuesday, May 21, 2013 5:40 PM
>>>>>>>>>               *To:* WISPA General List <mailto:wireless@wispa.org>
>>>>>>>>>               *Cc:* WISPA General List <mailto:wireless@wispa.org>
>>>>>>>>>               *Subject:* Re: [WISPA] Anyone home
>>>>>>>>> 
>>>>>>>>>               That is what I was thinking, RMA it...
>>>>>>>>> 
>>>>>>>>>                   ----- Original Message -----
>>>>>>>>>                   *From:* Matt Hoppes
>>>>>>>>> <mailto:mhop...@indigowireless.com>
>>>>>>>>>                   *To:* WISPA General List <mailto:wireless@wispa.org>
>>>>>>>>>                   *Cc:* WISPA General List <mailto:wireless@wispa.org>
>>>>>>>>>                   *Sent:* Tuesday, May 21, 2013 1:53 PM
>>>>>>>>>                   *Subject:* Re: [WISPA] Anyone home
>>>>>>>>> 
>>>>>>>>>                   Have you tried the forum?  That is generally the
>>>>>>>>>                   fastest way to get support.
>>>>>>>>> 
>>>>>>>>>                   If your device has gone bad, fill out the RMA form.
>>>>>>>>> 
>>>>>>>>>                   On May 21, 2013, at 14:11, ~NGL~ <n...@ngl.net
>>>>>>>>>                   <mailto:n...@ngl.net>> wrote:
>>>>>>>>> 
>>>>>>>>>>                   Anyone home at Ubiquiti Support?
>>>>>>>>>>                   I have tried for over a week to contact their
>>>>>>>>>> support.
>>>>>>>>>>                   On the first email I received a ticket number,
>>>>>>>>>> since
>>>>>>>>>>                   then nothing.
>>>>>>>>>>                   I have a Tough Switch TS5 that stops passing data
>>>>>>>>>> on
>>>>>>>>>>                   port 1 that I need to put back in service.
>>>>>>>>>>                   Is there a phone number that has a real person
>>>>>>>>>>                   available?
>>>>>>>>>>                   Thanx
>>>>>>>>>>                   NGL
>>>>>>>>>>                   <flag.gif> If you can read this Thank A Teacher.
>>>>>>>>>>                   And if it's in English Thank A Soldier!
>>>>>>>>>> 
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>>>>>>>>> 
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