We pass it on and do nothing else. Unless we get a subpoena, we simply
inform the customer we received the complaint, that the action is
against our policy and that they should contact the complainant if they
have any questions.
We can't prove or disprove the complaint and have no desire to get into
a legal or moral discussion with a customer about what they're doing.
On 8/14/2014 9:48 AM, Russ Van Vlack wrote:
WISPA Colleagues,
We are fighting the neverending battle of dealing with the IP-Echelon
notices of copyright infringement and need a more firm policy in
place. Our acceptable use policy and account terms and conditions
clearly state that these actions are illegal and/or against company
policy, however we do not have a firm course of action in place in
dealing with customers in violation.
Would anyone be willing to share what their company policy is in
regards to these notices? Especially, if you do anything further than
passing the notice on to the customer?
Thanks.
--Russell Van Vlack
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--
Simon Westlake
*Powercode* - The smart choice in ISP billing and OSS
powercode.com <http://powercode.com>
P: 920-351-1010
E: si...@powercode.com
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