We simply forward them to the customer. We wrote an in-house application to assist with managing these notices. It automatically downloads the messages, correlates the IP to a customer, and forwards the emails to the customer through our ticketing system.
It comes in handy when we receive 200+ DMCA infringement notices in a single day. -- Blake Covarrubias On Aug 14, 2014, at 7:48 AM, Russ Van Vlack <rvanvl...@freedomnet.com> wrote: > WISPA Colleagues, > > We are fighting the neverending battle of dealing with the IP-Echelon notices > of copyright infringement and need a more firm policy in place. Our > acceptable use policy and account terms and conditions clearly state that > these actions are illegal and/or against company policy, however we do not > have a firm course of action in place in dealing with customers in violation. > > Would anyone be willing to share what their company policy is in regards to > these notices? Especially, if you do anything further than passing the > notice on to the customer? > > Thanks. > > --Russell Van Vlack > > _______________________________________________ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless _______________________________________________ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
