I remember reading an article in the Toronto Star's business section that talked about spam filters that might be of interest to you. I wish I'd saved the article (or a link) but I didn't. What it said was that certain spam filters will pick up on words such as 'privacy', 'unsubscribe', etc. and treat them as spam, blocking them from being delivered. The article did mention that there were problems with legitiment messages being blocked. I don't know if AOL does this but it might be something to look at. Perhaps you could look at the contents of the message that you are sending and see if there might be an offending word.
 
You might also want to contact AOL to see if they could shed some light on why these messages are not going through. They should be willing to co-operate. If one of their subscribers can't get legitiment mail they might decide to go elsewhere which AOL doesn't want. If you can't get any co-operation from AOL, perhaps you can run some tests with one of the client's who has an AOL address. Try sending them a message with very little text in it (to avoid any words that might be picked up by the anti-spam filter). If you find out that is the culprit, you can devise a way to address it.
 
Hope this helps,

Steve Smith

Oakbridge Information Solutions
Office: (519) 624-4388
GTA:    (416) 606-3885
Fax:    (519) 624-3353
Cell:   (416) 606-3885
Email:  [EMAIL PROTECTED]
Web:   
http://www.oakbridge.ca
 
-----Original Message-----
From: Rick Sanders [mailto:[EMAIL PROTECTED]
Sent: June 5, 2003 2:23 PM
To: [EMAIL PROTECTED]
Subject: Witango-Talk: [OFF TOPIC] Mail server

Hey List,
 
I have a WiTango ecommerce site. It sends a confirmation email to the client after their order.
 
For some reason, all the email to AOL is being bounced back. Any other domain is fine. Has anyone encountered this, and is there a way to fix it?
 
My mail server is set up with tight security, and no spam is being sent from my server.
 
Thanks,

Rick Sanders, President
Tel: (201) 521-0396
Fax: (201) 521-0390
Email: [EMAIL PROTECTED]
Web: www.webenergy-sw.com

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