RE: Witango-Talk: Licensing Errors

[Wilcox, Jamileh]

Title: Message

Ian -

 

Thanks for the response - I think this is info I needed to identify the problem.

 

OK, I've changed the loggingLevel in t4server.ini to 3 and restarted the server.  However, the only Tango log I've found is T4Events.log.  There's a directory called "log.Tango_2000_Server", but nothing's in it (C:\PVSW\Tango2000\Configuration\log.Tango_2000_Server).  Is there supposed to be another log there for application info?  The AppServer book seems to say there is, but doesn't have very much info.

 

Is there any way to force creation of the log?

 

Thanks very much for the help!

 

jamileh

 

 

-----Original Message-----
From: Ian Daniel [mailto:[EMAIL PROTECTED]
Sent: Monday, June 02, 2003 1:07 PM
To: [EMAIL PROTECTED]
Subject: RE: Witango-Talk: Licensing Errors

Jamileh:

You really need to have your Tango log enabled to logging level 3 or 4 to better see what's happening.

Three or four requests from the same IP address in IIS doesn't tell you what you are hoping.  That IP could be a proxy server, behind which are hiding dozens of separate users.

What you're looking for in the Tango log is to see how many simultaneous user reference numbers have been issued and have not yet expired. 

If your application is one that forces users to log in and log out, then you can reclaim some user count by purging user variables upon exit of the app, thus getting you better use of the 10-user limit.

Otherwise, it's time to upgrade.

tks,
Ian Daniel, A.Sc.T.,     President
New Creation Consulting & Information Management Inc.
========================================================================
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-----Original Message-----
From: Wilcox, Jamileh [mailto:[EMAIL PROTECTED]]

Tango 2000 Small Business Edition (10 concurrent users)
Windows 2000 Server


This is a small site with one Tango application and not very many
visitors.  I shouldn't be running into licensing problems, but I'm
getting errors.

For example, after I received an email this morning, I checked the site.

The browser showed an error "system is busy, contact administrator". 

The Windows Application Event Log shows Error, Tango_2000_Server,
Runtime, Event 10, Description [1000] License Exceeded at 9:21 am
It shows "license exceeded" errors for the past 4 days (as far back as
the log goes).

The IIS log shows four requests for the app from 2 IPs at the time of
the error, with the next earliest request 9 minutes before (same IP). 

I restarted the Tango server & the app started working again.  I got an
error during the restart:
[1656] A serious error occured while enforcing the license
I also got a couple of errors during startup stating that access was
denied for the OpenSCManager - dunno what that is.

At any rate, the service started up again & is running; I can access the
page.  If fact, I can open many copies of the app & run searches
simultaneously.  Processing slows down, naturally, as I stack up the
queries, but everything still works.


I don't see what's causing the problems.  Are there other logs I should
be checking?  Would a "licensing exceeded" occurrence prevent the app
from working thereafter until the server was reset?  Any suggestions on
what I could watch for & how?


As always, my thanks for any info or advice.

jamileh

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