Re: Witango-Talk: Licensing Errors

Jason Pamental Tue, 03 Jun 2003 07:29:29 -0700

Jamileh,

It's not really a problem with popups, its just that when they get opened, sometimes they will create a new user session (seems to happen only with some browsers, not all) if the UserRef isn't passed. We had that problem with 5 stations using up all 10 connections until we incorporated the userref in every popup call.

Hope that helps - it may be that it's always been doing this, it just wasn't apparent until the connection limit came into play.

Jason

On Monday, June 2, 2003, at 04:29 PM, Wilcox, Jamileh wrote:

Jason -

The app does use a couple of popups. I'm also not sure that UserRef is being passed on all calls from the app. I'll check the tafs to be sure the UserRef is always being passed explicitly in links & such. Is there a particular problem with popups in that regard and, if so, any way around it?

None of this was created recently, but I've had to move it from our main server (which has a Standard license) to a separate server for security changes.
It seemed to be working fine until last week (first I'd heard of
problems, I just didn't get a chance to look at logs until today).  I
suspect the firewall installation may have changed how Tango sees our
internal users (this box is outside a firewall that almost everything
else is behind).
Thanks very much for the suggestion!

jamileh
-----Original Message-----
From: Jason Pamental [mailto:[EMAIL PROTECTED]
Sent: Monday, June 02, 2003 1:14 PM
To: [EMAIL PROTECTED]
Subject: Re: Witango-Talk: Licensing Errors
Jamileh-
I've seen issues with the SB server where a single user on an
app that
uses popup windows that don't pass the UserRef. value
creating multiple
sessions for that single user, thus creating the license
problem. Does
your app use popups? (maybe something you've added recently)
Jason

On Monday, June 2, 2003, at 12:54 PM, Wilcox, Jamileh wrote:

Tango 2000 Small Business Edition (10 concurrent users)
Windows 2000
Server
This is a small site with one Tango application and not very many
visitors.  I shouldn't be running into licensing problems, but I'm
getting errors.
For example, after I received an email this morning, I checked the
site.
The browser showed an error "system is busy, contact administrator".
The Windows Application Event Log shows Error, Tango_2000_Server,
Runtime, Event 10, Description [1000] License Exceeded at
9:21 am It
shows "license exceeded" errors for the past 4 days (as far back as
the log goes).
The IIS log shows four requests for the app from 2 IPs at
the time of
the error, with the next earliest request 9 minutes before
(same IP).
I restarted the Tango server & the app started working
again. I got
an error during the restart: [1656] A serious error occured while
enforcing the license I also got a couple of errors during startup
stating that access was denied for the OpenSCManager -
dunno what that
is.
At any rate, the service started up again & is running; I can access
the
page.  If fact, I can open many copies of the app & run searches
simultaneously.  Processing slows down, naturally, as I stack up the
queries, but everything still works.
I don't see what's causing the problems. Are there other
logs I should
be checking? Would a "licensing exceeded" occurrence
prevent the app
from working thereafter until the server was reset? Any
suggestions on
what I could watch for & how?

As always, my thanks for any info or advice.

jamileh
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-- ____________________________________________________________________

Jason Pamental, President

[EMAIL PROTECTED]
Bathysphere Digital Media Services, Inc.
http://bathyspheredms.com
____________________________________________________________________
Tel: 401.490.6830      Fax: 401.490.6831
________________________________________
A North American Distributor for Witango (http://www.witango.us)

Rapid Web Application Development - XML Execution Engine
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--
____________________________________________________________________

Jason Pamental, President [EMAIL PROTECTED]

Bathysphere Digital Media Services, Inc. http://bathyspheredms.com ____________________________________________________________________

Tel: 401.490.6830      Fax: 401.490.6831
________________________________________

A North American Distributor for Witango (http://www.witango.us)

Rapid Web Application Development - XML Execution Engine


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Re: Witango-Talk: Licensing Errors

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