On 12 mars 2010, at 20:39, Julian Vrieslander wrote:

> That begs the question.  If the simple "Check for Updates" method of
> installing updates is unreliable, why does MS provide it?  If the more
> complicated method that you describe is recommended, why is it not
> conspicuously documented?


Though to be fair, Apple changed their way to apply System updates with 
leopard. Now the updater forces you to get into a semi logged-out state where 
all applications are quit so that the installer can perform its task properly.
Ideally, the MS updater needs the same thing. Remember: you have to deal with 
updating a bunch of applications, all connected through a central database. In 
order to be able to update, no process that can access the database can be 
running for the update to take place (and not app that needs updating can be 
running either).

Now, personally, I believe that booting with the shift key down is completely 
overkill and I never needed it — though it can't hurt.
The only true benefit I see is that safe-booting purges the font cache (and 
font cache corruption is *evil*). Onyx can do that for you without need for 
safe-booting.

What really matters is to have a clean Mac: fix permissions and check the drive 
for corruption., they you can quit all Office apps, and launch the updater. The 
updater checks that no Office-related process is running (including the 
database).

99% of the problems I've witnessed with the MS updater (the one for Office 
2008) were related with Permissions (for the early ones), drive corruptions, or 
people messing up with the resources and thinking they can get away with it 
(Monolingual is a BAD idea).


Corentin
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