Thanks for responding so quickly. Could you please explain what is meant by rebuild? I have read elsewhere in trying to solve this problem that dragging the files to the desktop will convert them to MBOX format so that they can be imported. My experience is that after they are copied to the desktop they look just the same as before: their format does not change. Please could you explain. It would be so helpful to have step by step instructions.
Kind regards, On 12/04/2010 20:03, "Diane Ross" <[email protected]> wrote: > On 4/12/10 11:45 AM, "Kate Langridge" <[email protected]> wrote: > >> I use Entourage 2004. In Users/Documents/Microsoft User Data/Office 2004 >> Identities/Main Identity there are five files. As well as Signatures, >> Rules >> and mailing Lists there are Database and Old Database. Please can anyone >> tell me how to restore the latter. > > Normally in Entourage 2004 when you rebuild, after it completes the > rebuild the original database is stored in a folder named like this: > > Main [Backed up 1-21-2010 13.35] > > The fact that you see 'old database' indicates something went wrong during > the rebuild. You can try moving the 'old database' to a new folder in the > Identities folder and remove the word 'old'. Use Switch Identity and see > if Entourage will open. Most likely it will ask to rebuild. Read this > article about having enough space to rebuild. > > <http://blog.entourage.mvps.org/2007/09/rebuilding_a_damaged_database_that_ > exceeded_size_limit.html> > > It's possible EmailChemy will be able to recover those messages. The 'old > database' needs to be in it's own Identity folder to select. > >> I >> also use TimeMachine so there are copies of the Databases before the >> crash. >> However the means to restore them is proving elusive. > > Depending on how you made the Time Machine backups they could be corrupt. > To restore from Time Machine, you need to either move any Identities with > same name to another location or rename so the restore does not overwrite. > > Open Apple Help. > Search "Restoring items backed up with Time Machine" > Follow directions. > > Hope this helps! > > -- > Diane > > > > -- > YouTalk mailing list > List address: [email protected] > List information: http://entourage.mvps.org/support_options/list.html > List moderator: [email protected], [email protected] > To unsubscribe: mailto:[email protected]?subject=unsubscribe -- YouTalk mailing list List address: [email protected] List information: http://entourage.mvps.org/support_options/list.html List moderator: [email protected], [email protected] To unsubscribe: mailto:[email protected]?subject=unsubscribe
