Hi Denny,
What version of Zenoss are you using? We have improved the handling of
latin-1 characters recently (in the svn trunk). If you are up for the
adventure, you could try that.
-Eric
Denny Parker wrote:
When a new device is added, ( Dell Power Edge 2850 ) Zenoss models the
device, but with errors.
Traceback (most recent call last): File
"/usr/local/zenoss/Products/DataCollector/ApplyDataMap.py", line 54, in
processClient changed = self._applyDataMap(device, datamap) File
"/usr/local/zenoss/Products/DataCollector/ApplyDataMap.py", line 95, in
_applyDataMap changed = self._updateRelationship(tobj, datamap) File
"/usr/local/zenoss/Products/DataCollector/ApplyDataMap.py", line 129, in
_updateRelationship self._createRelObject(device, objmap, rname) File
"/usr/local/zenoss/Products/DataCollector/ApplyDataMap.py", line 205, in
_createRelObject self._updateObject(remoteObj, objmap) File
"/usr/local/zenoss/Products/DataCollector/ApplyDataMap.py", line 170, in
_updateObject setter(value) File
"/usr/local/zenoss/Products/ZenModel/Software.py", line 125, in
setProductKey prodobj = manufs.createSoftwareProduct(prodKey) File
"/usr/local/zenoss/Products/ZenModel/ManufacturerRoot.py", line 157, in
createSoftwareProduct return self._getProduct(prodName, manufacturer,
SoftwareClass, **kwargs) File
"/usr/local/zenoss/Products/ZenModel/ManufacturerRoot.py", line 163, in
_getProduct prod = self.findProduct(prodName) File
"/usr/local/zenoss/Products/ZenModel/ManufacturerRoot.py", line 141, in
findProduct brains = cat({'productKeys': query}) File
"usr/local/zenoss/lib/python/Products/ZCatalog/ZCatalog.py", line 690,
in searchResults File
"usr/local/zenoss/lib/python/Products/ZCatalog/Catalog.py", line 733, in
searchResults File
"usr/local/zenoss/lib/python/Products/ZCatalog/Catalog.py", line 476, in
search File
"usr/local/zenoss/lib/python/Products/PluginIndexes/common/UnIndex.py",
line 393, in _apply_index UnicodeDecodeError: 'ascii' codec can't decode
byte 0x96 in position 27: ordinal not in range(128)
Once the device has been added, nothing appears under the
OS/Software/Hardware Tabs, but Perf tabs appear to work correctly.
Thanks.
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