Hi, We have 6 people in our support rota, with 6 different numbered Mobile phones, and a rota where one of us is on first line, another is on second etc.
I can setup escalations whereby the first person is alerted after (say) 5 minutes, the second after 15, the third after 30 etc. However, as the person on first, second, third etc changes every week, we don't want to have to change it using the ui - some form of script would seem sensible. Do you have any thoughts on how to accomplish this? I guess a python script would be able to do it, but a few pointers on how to do it would be very helpful. Many thanks Chris _______________________________________________ zenoss-users mailing list [email protected] http://lists.zenoss.org/mailman/listinfo/zenoss-users
