Hi Steve,
I'll admit this is worrisome. My most recent declude contacts were with David
Barker and his contact info is:
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
dbar...@declude.com
I also got a few messages from:
Linda Pagillo
Declude Technical Support Engineer
866-332-5833 Ext. 2
lpagi...@declude.com
Post again if you have any update on reaching them or not.
Thanks,
Ben
----- Original Message -----
From: Steve Cirivello
To: Declude.JunkMail@declude.com
Sent: Monday, January 28, 2013 2:22 PM
Subject: SPAM-LOW: Re: [Declude.JunkMail] Declude subscription valid but IS
EXPIRED KEY in diags.txt
Thank you Ben for your suggestions. The CODE/key as shown in our account on
declude.com is identical to the value that's been in our declude.cfg file for
some time. Our account page shows valid through Jan 2014, but, there's a red
circle (not the usual greeen circle) in the upper left corner of the
product/subscription status display box.
John (a new voice) fixed the subscription date last Wednesday morning. After
the call, I bounced decludeproc, and, IS EXPIRED KEY is still in diags.txt.
Since that call with John last Wednesday morning, email messages to the usual
addresses (including supp...@declude.com) are unanswered. Phone calls to
Declude are not answered (except the auto-attendant) - 1 for sales now rolls
to a Skype authentication, and 2 for support rolls to voice mail.
I've bounced decludeproc several times a day since last Wednesday morning -
no change. Daily emails and voice messages remain unanswered.
This is very unusual. Maybe it's just this customer?
Steve
----- Original Message -----
From: SM Admin
To: Declude.JunkMail@declude.com
Sent: Monday, January 28, 2013 10:29 AM
Subject: Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED
KEY in diags.txt
Is it possible that they issued you a new key when you renewed?
And what emails did you write to?
Ben
From: Steve Cirivello
Sent: Monday, January 28, 2013 7:18 AM
To: Declude.JunkMail@declude.com
Subject: SPAM-LOW: [Declude.JunkMail] Declude subscription valid but IS
EXPIRED KEY in diags.txt
Hello,
We've been a Declude customer for many years. We renewed the annual
subscription last Monday, and, on Tuesday, Declude (for IMail) stopped working
with IS EXPIRED KEY in diags.txt
We've been unable to reach anyone at Declude by phone or email since last
Wednesday morning. Has anyone contacted Declude recently and received a reply?
Also, any suggestions for temporarily working around the IS EXPIRED KEY
error. Our customer/partner login on declude.com shows our subscription is
valid until Jan 2014. (We've considered purchasing a new subscription to get a
new CODE/key, but if the purchase and CODE delivery process isn't completely
automated we'd still be stuck.)
Thanks.
Steve
--- This E-mail came from the Declude.JunkMail mailing list. To
unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe
Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
--- This E-mail came from the Declude.JunkMail mailing list. To
unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe
Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
--- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe,
just send an E-mail to imail...@declude.com, and type "unsubscribe
Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
---
This E-mail came from the Declude.JunkMail mailing list. To
unsubscribe, just send an E-mail to imail...@declude.com, and
type "unsubscribe Declude.JunkMail". The archives can be found
at http://www.mail-archive.com.
