I did hear from Declude yesterday afternoon and again this morning. John
reports our IS EXPIRED KEY problem is finally repaired (on the 9th day after
the initial voice/email inquiries.)
He also wrote: "David and Linda have both left our company and I will be your
primary contact. We are experiencing overload on our virtual call machine for
receiving calls and are in the process of correcting all calls forwarding."
You might email jprovost at the declude.com domain. 603 479 7640 was also
contained in his message. It's not clear if support@ is being monitored, or,
David's and Linda's addresses.
David/Linda - thank you for many years of excellent customer service.
Steve
----- Original Message -----
From: Dean Lawrence
To: Declude.JunkMail@declude.com
Sent: Wednesday, January 30, 2013 9:52 AM
Subject: Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY
in diags.txt
Steve, were you able to get ahold of anyone at Declude? I need to reach them
as well and am running into similar issues as you. The odd thing is, is that I
Dave Barker a couple of weeks ago.
On Mon, Jan 28, 2013 at 5:22 PM, Steve Cirivello <scirive...@compuserve.com>
wrote:
Thank you Ben for your suggestions. The CODE/key as shown in our account
on declude.com is identical to the value that's been in our declude.cfg file
for some time. Our account page shows valid through Jan 2014, but, there's a
red circle (not the usual greeen circle) in the upper left corner of the
product/subscription status display box.
John (a new voice) fixed the subscription date last Wednesday morning.
After the call, I bounced decludeproc, and, IS EXPIRED KEY is still in
diags.txt.
Since that call with John last Wednesday morning, email messages to the
usual addresses (including supp...@declude.com) are unanswered. Phone calls to
Declude are not answered (except the auto-attendant) - 1 for sales now rolls
to a Skype authentication, and 2 for support rolls to voice mail.
I've bounced decludeproc several times a day since last Wednesday morning -
no change. Daily emails and voice messages remain unanswered.
This is very unusual. Maybe it's just this customer?
Steve
----- Original Message -----
From: SM Admin
To: Declude.JunkMail@declude.com
Sent: Monday, January 28, 2013 10:29 AM
Subject: Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED
KEY in diags.txt
Is it possible that they issued you a new key when you renewed?
And what emails did you write to?
Ben
From: Steve Cirivello
Sent: Monday, January 28, 2013 7:18 AM
To: Declude.JunkMail@declude.com
Subject: SPAM-LOW: [Declude.JunkMail] Declude subscription valid but IS
EXPIRED KEY in diags.txt
Hello,
We've been a Declude customer for many years. We renewed the annual
subscription last Monday, and, on Tuesday, Declude (for IMail) stopped working
with IS EXPIRED KEY in diags.txt
We've been unable to reach anyone at Declude by phone or email since last
Wednesday morning. Has anyone contacted Declude recently and received a reply?
Also, any suggestions for temporarily working around the IS EXPIRED KEY
error. Our customer/partner login on declude.com shows our subscription is
valid until Jan 2014. (We've considered purchasing a new subscription to get a
new CODE/key, but if the purchase and CODE delivery process isn't completely
automated we'd still be stuck.)
Thanks.
Steve
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---------------------------------------------------------------------------
Dean M. Lawrence
INTERNET DATA TECHNOLOGY
p // 888.438.4381 ext. 701
w // www.idatatech.com
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t // www.twitter.com/idatatech
Social Marketing | SEO | Design | Internet Development
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