Wow, that comes as a bit of a shock! Like I said, I just worked with David a couple of weeks ago. Thanks for the information Steve.
On Wed, Jan 30, 2013 at 6:14 PM, Steve Cirivello <scirive...@compuserve.com>wrote: > ** > I did hear from Declude yesterday afternoon and again this morning. John > reports our IS EXPIRED KEY problem is finally repaired (on the 9th day > after the initial voice/email inquiries.) > > He also wrote: "David and Linda have both left our company and I will be > your primary contact. We are experiencing overload on our virtual call > machine for receiving calls and are in the process of correcting all calls > forwarding." > > You might email jprovost at the declude.com domain. 603 479 7640 was > also contained in his message. It's not clear if support@ is being > monitored, or, David's and Linda's addresses. > > David/Linda - thank you for many years of excellent customer service. > > Steve > > > ----- Original Message ----- > *From:* Dean Lawrence <dean...@gmail.com> > *To:* Declude.JunkMail@declude.com > *Sent:* Wednesday, January 30, 2013 9:52 AM > *Subject:* Re: [Declude.JunkMail] Declude subscription valid but IS > EXPIRED KEY in diags.txt > > Steve, were you able to get ahold of anyone at Declude? I need to reach > them as well and am running into similar issues as you. The odd thing is, > is that I Dave Barker a couple of weeks ago. > > > On Mon, Jan 28, 2013 at 5:22 PM, Steve Cirivello < > scirive...@compuserve.com> wrote: > >> ** >> Thank you Ben for your suggestions. The CODE/key as shown in our account >> on declude.com is identical to the value that's been in our declude.cfg >> file for some time. Our account page shows valid through Jan 2014, but, >> there's a red circle (not the usual greeen circle) in the upper left corner >> of the product/subscription status display box. >> >> John (a new voice) fixed the subscription date last Wednesday morning. >> After the call, I bounced decludeproc, and, IS EXPIRED KEY is still in >> diags.txt. >> >> Since that call with John last Wednesday morning, email messages to the >> usual addresses (including supp...@declude.com) are unanswered. Phone >> calls to Declude are not answered (except the auto-attendant) - 1 for >> sales now rolls to a Skype authentication, and 2 for support rolls to >> voice mail. >> >> I've bounced decludeproc several times a day since last Wednesday morning >> - no change. Daily emails and voice messages remain unanswered. >> >> This is very unusual. Maybe it's just this customer? >> >> Steve >> >> >> ----- Original Message ----- >> *From:* SM Admin <imailad...@bcwebhost.net> >> *To:* Declude.JunkMail@declude.com >> *Sent:* Monday, January 28, 2013 10:29 AM >> *Subject:* Re: [Declude.JunkMail] Declude subscription valid but IS >> EXPIRED KEY in diags.txt >> >> Is it possible that they issued you a new key when you renewed? >> >> And what emails did you write to? >> >> Ben >> >> *From:* Steve Cirivello <scirive...@compuserve.com> >> *Sent:* Monday, January 28, 2013 7:18 AM >> *To:* Declude.JunkMail@declude.com >> *Subject:* SPAM-LOW: [Declude.JunkMail] Declude subscription valid but >> IS EXPIRED KEY in diags.txt >> >> Hello, >> >> We've been a Declude customer for many years. We renewed the annual >> subscription last Monday, and, on Tuesday, Declude (for IMail) stopped >> working with IS EXPIRED KEY in diags.txt >> >> We've been unable to reach anyone at Declude by phone or email since last >> Wednesday morning. Has anyone contacted Declude recently and received a >> reply? >> >> Also, any suggestions for temporarily working around the IS EXPIRED KEY >> error. Our customer/partner login on declude.com shows our subscription >> is valid until Jan 2014. (We've considered purchasing a new subscription >> to get a new CODE/key, but if the purchase and CODE delivery process isn't >> completely automated we'd still be stuck.) >> >> Thanks. >> >> Steve >> >> >> --- This E-mail came from the Declude.JunkMail mailing list. To >> unsubscribe, just send an E-mail to imail...@declude.com, and type >> "unsubscribe Declude.JunkMail". The archives can be found at >> http://www.mail-archive.com. >> >> --- This E-mail came from the Declude.JunkMail mailing list. To >> unsubscribe, just send an E-mail to imail...@declude.com, and type >> "unsubscribe Declude.JunkMail". The archives can be found at >> http://www.mail-archive.com. >> >> >> --- This E-mail came from the Declude.JunkMail mailing list. To >> unsubscribe, just send an E-mail to imail...@declude.com, and type >> "unsubscribe Declude.JunkMail". The archives can be found at >> http://www.mail-archive.com. >> > > > > -- > --------------------------------------------------------------------------- > Dean M. Lawrence > INTERNET DATA TECHNOLOGY > p // 888.438.4381 ext. 701 > w // www.idatatech.com > f // www.facebook.com/idatatech > t // www.twitter.com/idatatech > > Social Marketing | SEO | Design | Internet Development > > --- This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to imail...@declude.com, and type > "unsubscribe Declude.JunkMail". The archives can be found at > http://www.mail-archive.com. > > > --- This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to imail...@declude.com, and type > "unsubscribe Declude.JunkMail". The archives can be found at > http://www.mail-archive.com. > -- --------------------------------------------------------------------------- Dean M. Lawrence INTERNET DATA TECHNOLOGY p // 888.438.4381 ext. 701 w // www.idatatech.com f // www.facebook.com/idatatech t // www.twitter.com/idatatech Social Marketing | SEO | Design | Internet Development --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
