It is not an exclusively British undertaking. In particular, the Japanese are heavily involved.
Googling 'ITIL' will yield a great many glossaries, introductions, certification curricula, etc., etc., etc. The entire movement is long on terminology, standardization, and bureaucracy and short on technical innovation. It is not one of my enthusiasms; but it is entirely respectable. There are consulting firms, the obvious ones, that have specialty practices in advising large organizations on its optimal use. John Gilmore, Ashland, MA 01721 - USA ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
