Darlene,
Other things to check too. When a file is on a CD the read-only
attribute is set to on because you cannot modify a file on a CD. Legacy
needs to be able to modify the file and will not allow access.
To access the file your friend will have to:
1. Copy the file(s) to her hard drive, and
2. Verify that the read-only attribute has been turned off. She can do
this by right clicking on the file and selecting properties. The state
of the read-only attribute will be shown at the bottom of the screen. If
it is checked she will have to click on the check mark to remove it.
Brian
Customer Support
Millennia Corporation
[EMAIL PROTECTED]
http://www.LegacyFamilyTree.com
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When replying to this message, please include all previous correspondence.
Thanks.
Renee Zamora wrote:
Did you send her a gedcom, backup or the actual database? Is she trying to
restore it into the program or just clicking on the file you sent her. It
will depend on what you gave her as to what she needs to do.
Renee Zamora
www.harrisena.com
----- Original Message -----
From: "Darlene Hicks" <[EMAIL PROTECTED]>
To: <LegacyUserGroup@mail.millenniacorp.com>
Sent: Friday, February 24, 2006 11:49 PM
Subject: [LegacyUG] Trouble opening family tree!
Hi everyone,
A week ago I sent the standard Legacy program plus
my tree information, along with the multi-media files
on a CD to a genealogist who is helping me, and she
cannot open my file. A message pops up that says she
doesn't have access to this file. I followed all the
directions from the Legacy website, but I still must
be missing something. She tried re-downloading the
Legacy standard version, but still no luck! Can
anyone think what I might have forgotten to do?
Any help would be greatly appreciated!
Darlene
[EMAIL PROTECTED]
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