We are using 2 step authentification - Google Auth and https and allow acces from outside too.
Regards, Raul > On 24 Nov 2015, at 19:32, Edson Richter <edsonrich...@hotmail.com> wrote: > > 1) Help desk employees and technicians can access OTRS from our Remote > Desktop Server only (it can be a source IP address check)
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