Basically if you do some 2 step authentification then apache doesn’t allow to connect without password. Depends which auth do you use. But if you are up to date then it’s a good solution how to keep your OTRS public and secure. But I think your solution could be in configuring apache allow directives.
> On 24 Nov 2015, at 19:49, Edson Richter <edsonrich...@hotmail.com> wrote: > > Sorry, I could not understand how Google Auth would help me limit the user IP > address access to the OTRS system. > Would you ellaborate a bit more? > I tend to prefer a in house solution without external APIs, but is just a > matter of understanding how Google Auth can help. > > > Thanks, > Atenciosamente, > > Edson Carlos Ericksson Richter > Em 24/11/2015 15:36, Raul Orav escreveu: >> We are using 2 step authentification - Google Auth and https and allow acces >> from outside too. >> >> Regards, >> Raul >> >>> On 24 Nov 2015, at 19:32, Edson Richter < >>> <mailto:edsonrich...@hotmail.com>edsonrich...@hotmail.com >>> <mailto:edsonrich...@hotmail.com>> wrote: >>> >>> 1) Help desk employees and technicians can access OTRS from our Remote >>> Desktop Server only (it can be a source IP address check) >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ <http://otrs.org/> >> Archive: http://lists.otrs.org/pipermail/otrs >> <http://lists.otrs.org/pipermail/otrs> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> <http://lists.otrs.org/cgi-bin/listinfo/otrs> > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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