Hi John. > Am 11.12.2015 um 14:31 schrieb John Koch <jk4059...@gmail.com>: > > Hi, > > How can I avoid send auto reply (new ticket created) for specific domains? > For example when someone sending us email from no-re...@domain.com > <mailto:no-re...@domain.com> we do not want to send the usual "new ticket > confirmation" auto reply.
You could try to set X-OTRS-Loop to true for such mails. Didn’t try it myself though ... Regards — Jan Dreyer
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