Re: [JAWS-Users] Problem with receiving e-mails and password

2018-04-26 Thread HICKS, Steven (ROYAL CORNWALL HOSPITALS NHS TRUST) 
I Had some issues with the password box not appearing as well when it was 
required, I had to find it by using insert plus f10 I think with JAWS to show 
the open windows then press return on the security one.


-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of Al Sorrentino
Sent: 26 April 2018 02:02
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem with receiving e-mails and password

Hi Mike B, David and Gerald,

Thank you very much for replying to my Outlook problem and the program
asking for a password.

To follow up, after sending my e-mail to the group, I was unable to send, or
receive e-mails for a day and a half.  I called Verizon/AOL and after a
couple of hours with them, they told me that I had to set a new password.
And yes, I must have had a password when I originally signed up, but I must
have forgotten it.  The tech at AOL checked and unchecked a few items, and
my e-mails are coming pretty quickly now.  Getting my e-mails now is not as
sluggish as before.  Let's see tomorrow if I received the usual amount of
e-mails as I did before this problem started.

Again, Many thanks to all of you who replied to me regarding this problem.
It was GREATLY appreciated.  Keep up the GREAT work.

Al Sorrentino



-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Mike B.
Sent: Tuesday, April 24, 2018 1:26 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem with receiving e-mails and password

Hi Al,

It sounds like your email client is asking you to insert your password as if

your email provider has forgotten it or something.  Are you saying that you
never had a password, or you haven't entered it when getting this message?
If you don't know your password a new one will need to be created from the
sounds of things.  Sometimes in Outlook Express the Protected Storage
component gets corrupted, and I get the same message, but reinstalling OE6
repairs it, then entering my password makes everything right again.  Try
entering your password to see if that helps, if you have it.

Take care.  Mike.  Go Dodgers!
Sennt from my iBarstool.
Arguing with a woman is like reading a software license agreement.  In the
end you have to ignore everything, & click I agree.

- Original Message -
From: Al Sorrentino
To: jaws-users-list@jaws-users.com
Sent: Tuesday, April 24, 2018 9:52 AM
Subject: [JAWS-Users] Problem with receiving e-mails and password


Hi Everyone,



I have JAWS 13, Windows 7 and Outlook 2010



In the past couple of weeks, I have been having problems receiving e-mails.
Usually I would receive from 150 to 200 e-mails a day.  Now I am lucky if I
receive 100 e-mails a day.  This problem must have started a few weeks ago.
In the past, as soon as I would turn on my computer all my new e-mails would
instantly appear and now it takes quite a long time for them to appear.   I
have sent myself test e-mails to see, but even if I press F-9, my new
e-mails will not appear quickly as they did in the past.



Around the same time of this problem happening, when ever I was in my
Outlook screen either preparing an e-mail, or reading my e-mails, I would
get a pop up saying something to the effect of Internetproviders name and it
would ask me to enter my password which I never had.  As soon as I would
press Escape it would take me back to my document.  Before, it may have
happened once a day, but today it is happening every minute or so.  It is
quite annoying.  I am sure that these two problems are somehow connected.



For a very long time I had Verizon as my provider and for some reason
Verizon purchased AOL and they are running the e-mails.



Any help will be greatly appreciated on how I can alleviate these problems.



Al Sorrentino



alsorrent...@verizon.net



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/




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Re: [JAWS-Users] Problem with receiving e-mails and password

2018-04-25 Thread Al Sorrentino 
Hi Ken Thank you very much for replying to my Outlook problem and the
program asking for a password.  

To follow up, after sending my e-mail to the group, I was unable to send, or
receive e-mails for a day and a half.  I called Verizon/AOL and after a
couple of hours with them, they told me that I had to set a new password.
And yes, I must have had a password when I originally signed up, but I must
have forgotten it.  The tech at AOL checked and unchecked a few items, and
my e-mails are coming pretty quickly now.  Getting my e-mails now is not as
sluggish as before.  Let's see tomorrow if I received the usual amount of
e-mails as I did before this problem started. 

Again, many thanks for your help.  

Al Sorrentino




-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Ken Chernack
Sent: Wednesday, April 25, 2018 8:32 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem with receiving e-mails and password

Hi. I went through this change a few months ago. Here are a few thoughts /
ideas that you might want to explore.
I am using windows 10 and Jaws 2018 latest version and Outlook2010.
 
The password request window that appears I believe has a 'cancel' button. It
would be better to use that exit process than using hthe Escape key process
given my experience.

When you transitioned to the AOL email servers did you also change from
using the POP protocol to Imap protocol?
I think that change would stabilize your email environment.

When my sighted volunteer is here in a couple of days I will have him double
check my settings versus the list that another participant sent you.

Verizon had a great Center for Disabilities that gave tech support for free.
AOL makes you buy there support... not good for many reasons IMHO, but it is
available if you do not mind paying for it.

HTH,
Ken

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Al Sorrentino
Sent: Tuesday, April 24, 2018 12:53 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Problem with receiving e-mails and password

Hi Everyone,

 

I have JAWS 13, Windows 7 and Outlook 2010

 

In the past couple of weeks, I have been having problems receiving e-mails.
Usually I would receive from 150 to 200 e-mails a day.  Now I am lucky if I
receive 100 e-mails a day.  This problem must have started a few weeks ago.
In the past, as soon as I would turn on my computer all my new e-mails would
instantly appear and now it takes quite a long time for them to appear.   I
have sent myself test e-mails to see, but even if I press F-9, my new
e-mails will not appear quickly as they did in the past.  

 

Around the same time of this problem happening, when ever I was in my
Outlook screen either preparing an e-mail, or reading my e-mails, I would
get a pop up saying something to the effect of Internetproviders name and it
would ask me to enter my password which I never had.  As soon as I would
press Escape it would take me back to my document.  Before, it may have
happened once a day, but today it is happening every minute or so.  It is
quite annoying.  I am sure that these two problems are somehow connected.

 

For a very long time I had Verizon as my provider and for some reason
Verizon purchased AOL and they are running the e-mails.

 

Any help will be greatly appreciated on how I can alleviate these problems.

 

Al Sorrentino

 

alsorrent...@verizon.net

 

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Problem with receiving e-mails and password

2018-04-25 Thread Al Sorrentino 
Hi Mike B, David and Gerald,

Thank you very much for replying to my Outlook problem and the program
asking for a password.  

To follow up, after sending my e-mail to the group, I was unable to send, or
receive e-mails for a day and a half.  I called Verizon/AOL and after a
couple of hours with them, they told me that I had to set a new password.
And yes, I must have had a password when I originally signed up, but I must
have forgotten it.  The tech at AOL checked and unchecked a few items, and
my e-mails are coming pretty quickly now.  Getting my e-mails now is not as
sluggish as before.  Let's see tomorrow if I received the usual amount of
e-mails as I did before this problem started.

Again, Many thanks to all of you who replied to me regarding this problem.
It was GREATLY appreciated.  Keep up the GREAT work.

Al Sorrentino



-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Mike B.
Sent: Tuesday, April 24, 2018 1:26 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Problem with receiving e-mails and password

Hi Al,

It sounds like your email client is asking you to insert your password as if

your email provider has forgotten it or something.  Are you saying that you 
never had a password, or you haven't entered it when getting this message? 
If you don't know your password a new one will need to be created from the 
sounds of things.  Sometimes in Outlook Express the Protected Storage 
component gets corrupted, and I get the same message, but reinstalling OE6 
repairs it, then entering my password makes everything right again.  Try 
entering your password to see if that helps, if you have it.

Take care.  Mike.  Go Dodgers!
Sennt from my iBarstool.
Arguing with a woman is like reading a software license agreement.  In the 
end you have to ignore everything, & click I agree.

- Original Message - 
From: Al Sorrentino
To: jaws-users-list@jaws-users.com
Sent: Tuesday, April 24, 2018 9:52 AM
Subject: [JAWS-Users] Problem with receiving e-mails and password


Hi Everyone,



I have JAWS 13, Windows 7 and Outlook 2010



In the past couple of weeks, I have been having problems receiving e-mails.
Usually I would receive from 150 to 200 e-mails a day.  Now I am lucky if I
receive 100 e-mails a day.  This problem must have started a few weeks ago.
In the past, as soon as I would turn on my computer all my new e-mails would
instantly appear and now it takes quite a long time for them to appear.   I
have sent myself test e-mails to see, but even if I press F-9, my new
e-mails will not appear quickly as they did in the past.



Around the same time of this problem happening, when ever I was in my
Outlook screen either preparing an e-mail, or reading my e-mails, I would
get a pop up saying something to the effect of Internetproviders name and it
would ask me to enter my password which I never had.  As soon as I would
press Escape it would take me back to my document.  Before, it may have
happened once a day, but today it is happening every minute or so.  It is
quite annoying.  I am sure that these two problems are somehow connected.



For a very long time I had Verizon as my provider and for some reason
Verizon purchased AOL and they are running the e-mails.



Any help will be greatly appreciated on how I can alleviate these problems.



Al Sorrentino



alsorrent...@verizon.net



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Problem with receiving e-mails and password

2018-04-25 Thread Ken Chernack 
Hi. I went through this change a few months ago. Here are a few thoughts /
ideas that you might want to explore.
I am using windows 10 and Jaws 2018 latest version and Outlook2010.
 
The password request window that appears I believe has a 'cancel' button. It
would be better to use that exit process than using hthe Escape key process
given my experience.

When you transitioned to the AOL email servers did you also change from
using the POP protocol to Imap protocol?
I think that change would stabilize your email environment.

When my sighted volunteer is here in a couple of days I will have him double
check my settings versus the list that another participant sent you.

Verizon had a great Center for Disabilities that gave tech support for free.
AOL makes you buy there support... not good for many reasons IMHO, but it is
available if you do not mind paying for it.

HTH,
Ken

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Al Sorrentino
Sent: Tuesday, April 24, 2018 12:53 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Problem with receiving e-mails and password

Hi Everyone,

 

I have JAWS 13, Windows 7 and Outlook 2010

 

In the past couple of weeks, I have been having problems receiving e-mails.
Usually I would receive from 150 to 200 e-mails a day.  Now I am lucky if I
receive 100 e-mails a day.  This problem must have started a few weeks ago.
In the past, as soon as I would turn on my computer all my new e-mails would
instantly appear and now it takes quite a long time for them to appear.   I
have sent myself test e-mails to see, but even if I press F-9, my new
e-mails will not appear quickly as they did in the past.  

 

Around the same time of this problem happening, when ever I was in my
Outlook screen either preparing an e-mail, or reading my e-mails, I would
get a pop up saying something to the effect of Internetproviders name and it
would ask me to enter my password which I never had.  As soon as I would
press Escape it would take me back to my document.  Before, it may have
happened once a day, but today it is happening every minute or so.  It is
quite annoying.  I am sure that these two problems are somehow connected.

 

For a very long time I had Verizon as my provider and for some reason
Verizon purchased AOL and they are running the e-mails.

 

Any help will be greatly appreciated on how I can alleviate these problems.

 

Al Sorrentino

 

alsorrent...@verizon.net

 

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Problem with receiving e-mails and password

2018-04-24 Thread Gerald Levy 


I suggest that you go to Fast.com to check your Internet download speed.  It 
has been my experience that this problem can be caused by excessively slow 
Internet download speeds.  If Fast.com shows that your Internet speed is 
less than say, 500 kbps, then contact your ISP to determine whether you have 
an Internet connectivity problem.



Gerald



-Original Message- 
From: Al Sorrentino

Sent: Tuesday, April 24, 2018 12:52 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Problem with receiving e-mails and password

Hi Everyone,



I have JAWS 13, Windows 7 and Outlook 2010



In the past couple of weeks, I have been having problems receiving e-mails.
Usually I would receive from 150 to 200 e-mails a day.  Now I am lucky if I
receive 100 e-mails a day.  This problem must have started a few weeks ago.
In the past, as soon as I would turn on my computer all my new e-mails would
instantly appear and now it takes quite a long time for them to appear.   I
have sent myself test e-mails to see, but even if I press F-9, my new
e-mails will not appear quickly as they did in the past.



Around the same time of this problem happening, when ever I was in my
Outlook screen either preparing an e-mail, or reading my e-mails, I would
get a pop up saying something to the effect of Internetproviders name and it
would ask me to enter my password which I never had.  As soon as I would
press Escape it would take me back to my document.  Before, it may have
happened once a day, but today it is happening every minute or so.  It is
quite annoying.  I am sure that these two problems are somehow connected.



For a very long time I had Verizon as my provider and for some reason
Verizon purchased AOL and they are running the e-mails.



Any help will be greatly appreciated on how I can alleviate these problems.



Al Sorrentino



alsorrent...@verizon.net



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Problem with receiving e-mails and password

2018-04-24 Thread David Whitehead 
hello;
I just did a qquick google search,
here's what I found,
you may want to either confirm or deny with your internet provider,


table with 2 columns and 2 rows
Server Settings
Port Settings 
 Incoming mail server (IMAP): imap.aol.com
 Outgoing mail server (SMTP): smtp.verizon.net
 IMAP-993-SSL
 SMTP-465-SSL
table end

Update email settings in Outlook 2016, 2013, or 2010


table with 2 columns and 2 rows
Server Settings
Port Settings 
 Incoming mail server (IMAP): imap.aol.com
 Outgoing mail server (SMTP): smtp.verizon.net
 IMAP-993-SSL
 SMTP-465-SSL
table end

Update email settings in Outlook 2016, 2013, or 2010


table with 2 columns and 2 rows
Server Settings
Port Settings 
 Incoming mail server (IMAP): imap.aol.com
 Outgoing mail server (SMTP): smtp.verizon.net
 IMAP-993-SSL
 SMTP-465-SSL
table end

Update email settings in Outlook 2016, 2013, or 2010

https://help.aol.com/articles/verizon-move-to-aol-mail-setting-up-your-new-a
ol-account-in-a-third-party-email-program-or-mobile-device-imap

-Original Message-
From: JAWS-Users-List  On Behalf Of
Al Sorrentino
Sent: Tuesday, April 24, 2018 12:53 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Problem with receiving e-mails and password

Hi Everyone,

 

I have JAWS 13, Windows 7 and Outlook 2010

 

In the past couple of weeks, I have been having problems receiving e-mails.
Usually I would receive from 150 to 200 e-mails a day.  Now I am lucky if I
receive 100 e-mails a day.  This problem must have started a few weeks ago.
In the past, as soon as I would turn on my computer all my new e-mails would
instantly appear and now it takes quite a long time for them to appear.   I
have sent myself test e-mails to see, but even if I press F-9, my new
e-mails will not appear quickly as they did in the past.  

 

Around the same time of this problem happening, when ever I was in my
Outlook screen either preparing an e-mail, or reading my e-mails, I would
get a pop up saying something to the effect of Internetproviders name and it
would ask me to enter my password which I never had.  As soon as I would
press Escape it would take me back to my document.  Before, it may have
happened once a day, but today it is happening every minute or so.  It is
quite annoying.  I am sure that these two problems are somehow connected.

 

For a very long time I had Verizon as my provider and for some reason
Verizon purchased AOL and they are running the e-mails.

 

Any help will be greatly appreciated on how I can alleviate these problems.

 

Al Sorrentino

 

alsorrent...@verizon.net

 

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Problem with receiving e-mails and password

2018-04-24 Thread David Whitehead 
hello;
I would contact your internet provider, and see if there's any changes you
need to make with the server settings,
sounds like something isn't quite right in the account settings.


       Statistics are like a bikini.  What they reveal is suggestive, but
what they conceal is vital.

-Original Message-
From: JAWS-Users-List  On Behalf Of
Al Sorrentino
Sent: Tuesday, April 24, 2018 12:53 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Problem with receiving e-mails and password

Hi Everyone,

 

I have JAWS 13, Windows 7 and Outlook 2010

 

In the past couple of weeks, I have been having problems receiving e-mails.
Usually I would receive from 150 to 200 e-mails a day.  Now I am lucky if I
receive 100 e-mails a day.  This problem must have started a few weeks ago.
In the past, as soon as I would turn on my computer all my new e-mails would
instantly appear and now it takes quite a long time for them to appear.   I
have sent myself test e-mails to see, but even if I press F-9, my new
e-mails will not appear quickly as they did in the past.  

 

Around the same time of this problem happening, when ever I was in my
Outlook screen either preparing an e-mail, or reading my e-mails, I would
get a pop up saying something to the effect of Internetproviders name and it
would ask me to enter my password which I never had.  As soon as I would
press Escape it would take me back to my document.  Before, it may have
happened once a day, but today it is happening every minute or so.  It is
quite annoying.  I am sure that these two problems are somehow connected.

 

For a very long time I had Verizon as my provider and for some reason
Verizon purchased AOL and they are running the e-mails.

 

Any help will be greatly appreciated on how I can alleviate these problems.

 

Al Sorrentino

 

alsorrent...@verizon.net

 

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Problem with receiving e-mails and password

2018-04-24 Thread Mike B. 
Hi Al,

It sounds like your email client is asking you to insert your password as if 
your email provider has forgotten it or something.  Are you saying that you 
never had a password, or you haven't entered it when getting this message? 
If you don't know your password a new one will need to be created from the 
sounds of things.  Sometimes in Outlook Express the Protected Storage 
component gets corrupted, and I get the same message, but reinstalling OE6 
repairs it, then entering my password makes everything right again.  Try 
entering your password to see if that helps, if you have it.

Take care.  Mike.  Go Dodgers!
Sennt from my iBarstool.
Arguing with a woman is like reading a software license agreement.  In the 
end you have to ignore everything, & click I agree.

- Original Message - 
From: Al Sorrentino
To: jaws-users-list@jaws-users.com
Sent: Tuesday, April 24, 2018 9:52 AM
Subject: [JAWS-Users] Problem with receiving e-mails and password


Hi Everyone,



I have JAWS 13, Windows 7 and Outlook 2010



In the past couple of weeks, I have been having problems receiving e-mails.
Usually I would receive from 150 to 200 e-mails a day.  Now I am lucky if I
receive 100 e-mails a day.  This problem must have started a few weeks ago.
In the past, as soon as I would turn on my computer all my new e-mails would
instantly appear and now it takes quite a long time for them to appear.   I
have sent myself test e-mails to see, but even if I press F-9, my new
e-mails will not appear quickly as they did in the past.



Around the same time of this problem happening, when ever I was in my
Outlook screen either preparing an e-mail, or reading my e-mails, I would
get a pop up saying something to the effect of Internetproviders name and it
would ask me to enter my password which I never had.  As soon as I would
press Escape it would take me back to my document.  Before, it may have
happened once a day, but today it is happening every minute or so.  It is
quite annoying.  I am sure that these two problems are somehow connected.



For a very long time I had Verizon as my provider and for some reason
Verizon purchased AOL and they are running the e-mails.



Any help will be greatly appreciated on how I can alleviate these problems.



Al Sorrentino



alsorrent...@verizon.net



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] Problem with receiving e-mails and password

2018-04-24 Thread Justin Williams 
Can you system restore it until before the problem started?

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Al Sorrentino
Sent: Tuesday, April 24, 2018 12:53 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Problem with receiving e-mails and password

Hi Everyone,

 

I have JAWS 13, Windows 7 and Outlook 2010

 

In the past couple of weeks, I have been having problems receiving e-mails.
Usually I would receive from 150 to 200 e-mails a day.  Now I am lucky if I
receive 100 e-mails a day.  This problem must have started a few weeks ago.
In the past, as soon as I would turn on my computer all my new e-mails would
instantly appear and now it takes quite a long time for them to appear.   I
have sent myself test e-mails to see, but even if I press F-9, my new
e-mails will not appear quickly as they did in the past.  

 

Around the same time of this problem happening, when ever I was in my
Outlook screen either preparing an e-mail, or reading my e-mails, I would
get a pop up saying something to the effect of Internetproviders name and it
would ask me to enter my password which I never had.  As soon as I would
press Escape it would take me back to my document.  Before, it may have
happened once a day, but today it is happening every minute or so.  It is
quite annoying.  I am sure that these two problems are somehow connected.

 

For a very long time I had Verizon as my provider and for some reason
Verizon purchased AOL and they are running the e-mails.

 

Any help will be greatly appreciated on how I can alleviate these problems.

 

Al Sorrentino

 

alsorrent...@verizon.net

 

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/