All payment information is more often not held by the retailer, but by the
gateway.
In the UK this saves retailers money as they don't need to register for such
a high level under the Data Protection Act.
With the Paypal system, for example, all the retailer needs store for a
Hi Mike,
Log every single communication.
Date/time/who you spoke to/their job title/department/their direct line
number/email address.
Create a group in your email client and add every email address you get and
every time you email them, email it to every address you have.
You need the name
Apparently, Adobe are unable to process ANY credit card details,
And it would seem they are unable to have anyone in Australia take a phone
call. I have been trying for nearly a MONTH to get to talk to someone
about this and never get to anyone. I leave messages and no one ever calls
me back.
As you have managed to get through to someone at least even if not the
right person, I would call them again but refuse to get off the phone until
they have renewed your subscription at least. Don't accept that someone
will call you back.
Russ Michaels
www.michaels.me.uk
cfmldeveloper.com
On Fri, Nov 29, 2013 at 2:23 AM, Mike K afpwebwo...@gmail.com wrote:
Now I have only 5 days left before my creative cloud subscription expires
and I assume I'll be unable to open my CC applications at all.
âPrecisely why I won't buy cloud apps. I feel your pain.â
--
mac jordan
Apart from going to the NSW Department of Fair Trading and complaining, or
taking Adobe to the small claims court, or exploring the possibility of
pirate copies, what the hell else can I do?I NEED those applications.
Here are things that I would try. Note that they're just
Thanks everyone for your suggestions. @Jochem, I had no idea about that
escalation address. Thanks for that.@Dave Watts, as always a
thoughtful and considered response. I have actually done all those things,
with some success, as you'll see if you read on. @Russ, I took your
approach
Australians cant call US 1800 numbers they dont work. and anyway I
can't call internationally on my mobile phone. I dont have a big enough
mortgage.
In case you're in this kind of situation again (needing to call a
remote number) you might be able to do it through a service like
Google
We all heard about the Adobe security disaster here, but finally now,
OVER A MONTH later, Adobe have finally got around to informing me that
my credit card info and other details were stolen, possibly creating an
identity theft issue for me.
And they thought so much about it, and were SO
My bank (Bank Of America) preemptively sent me a new card with a letter
stating that my old card's numbers may have been stolen from a vendor I've
used in the past.
No letter from Adobe yet.
On Tue, Nov 26, 2013 at 7:07 AM, Mike K afpwebwo...@gmail.com wrote:
We all heard about the Adobe
I received a letter stating my information might have been compromised and
offered me one year of credit monitoring for free.
Sent from my iPhone 4S.
On Nov 26, 2013, at 7:20 AM, John M Bliss bliss.j...@gmail.com wrote:
My bank (Bank Of America) preemptively sent me a new card with a
Really? I received my letter a month ago, and three separate emails the
week that the breach was announced, each informing me that I must reset
my password, and explaining why. In fact, they immediately reset the
password of every account affected. Did you not have to change your
password?
I received emails stating that my password may have been stolen. Nothing
about card number.
Why would Adobe have been storing my entire card number anyway? I'm pretty
sure that's just bad infosec.
On Tue, Nov 26, 2013 at 7:40 AM, Steve 'Cutter' Blades
cold.fus...@cutterscrossing.com wrote:
Same here John. Emails stating that my password might have been compromised as
well.
Bruce
On Nov 26, 2013, at 7:44 AM, John M Bliss bliss.j...@gmail.com wrote:
I received emails stating that my password may have been stolen. Nothing
about card number.
Why would Adobe have been
Because your CC subscription is a revolving subscription?
Steve 'Cutter' Blades
Adobe Community Professional
Adobe Certified Expert
Advanced Macromedia ColdFusion MX 7 Developer
http://cutterscrossing.com
Co-Author Learning Ext JS 3.2 Packt Publishing 2010
It was not.
Also, vendors do not need to store entire CC numbers for recurring
subscription payments. IIRC, they can store last four, expiration date,
number from back of card(?), and an auth token provided to them by payment
processing gateway on first charge.
On Tue, Nov 26, 2013 at 9:25 AM,
On Tue, Nov 26, 2013 at 8:28 AM, Bruce Sorge wrote:
Same here John. Emails stating that my password might have been
compromised as well.
I got a few emails to various addresses. Some arrived right after the
breach and others much later (a month maybe). IIRC, none were about credit
card data,
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