On May 22, 2015, at 11:58 PM, Carlos Rodríguez
carlos.rodrig...@otrs.commailto:carlos.rodrig...@otrs.com wrote:
Probably I didn’t get the point, the new architecture of OTRS will enable the
scheduler to perform different kind of tasks that are currently delegated to
Cron and other parts of
Which ' local file system' references are you talking about?
Any time the code refers to a file on disk for configuration or operational
information instead of the database. My goal was to have the entire OTRS system
code (with the exception of the data it operates on) to be read-only. I
Especially for this scenario, since version 3.3.5 the otrs.LoaderCache.pl
script
has the --generate option. Run it on both nodes; and you will be able to log
in
just fine. You could call via a cron job or after installs and upgrades on
all your
nodes.
But as Johannes mentioned, to do a
If you no longer care about the stuff older than a week, take a copy of
Thunderbird or some standalone POP client, and delete the old stuff.
Check to see if your Exchange boxes have IMAP enabled. If so, stop OTRS,
connect a IMAP client like Outlook and move the old ones to a subfolder. The
What userid are you using when attempting to edit the file? The files in OTRS
are usually owned by the system otrs userid, and are not world-writable (as
they should be). If you need to modify them from another userid, you need to
have privileges via sudo (the right way) or by becoming root via
Yes, my process for deleting customers includes deleting tickets too. I hope,
I can do this in GenericAgent.
Yes, you should be able to do that. I'd still leave the user records in the
database with anonymized data, though. The current user id field management
logic is a little fragile if
yes, you are right. This would be the easiest way.
But I'm not very happy with this, because every year 10,000 students are
leaving our university and all would produce empty entries.
I'm not very familiar with databases. Will we run into performance problems,
if there are so many new entries
In ITIL, SLAs apply to services or other objects. It doesn't make sense to open
a ticket against just a SLA object; it's a set of rules describing evaluation
parameters, not a failing object itself. Think of it as a Boolean value. You
have to identify what the combination of rule and object the
As of now we only have an option to make customer invalid by setting Valid=0.
Do we have any option to permanently delete the customer?
If yes, then is are similar way for Services also?
This is not a good idea. What happens when you go back to an old ticket, and
OTRS no longer has the
1. How can I configure a SOAP call for creating services, Even if I have to
write
WSDL file, I need to know sample SOAP xml or some data for creating
services or customers, that can be referred to create WSDL.
Since you are creating the code -- it does not exist -- you get to define it.
Integrate into what part of OpenERP?
I think you need to tell us what you're trying to accomplish first. We might
have a better idea how to respond if you do that.
From: dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] On Behalf Of Anup
Kandalkar
Sent: Tuesday, September 25, 2012 1:45 AM
To:
I ask you a quick consulting about the sizing hardware (CPU, RAM, HD) of
Windows Server 2008 with OTRS for a client who has about 2000 users and
a volume of nearly 200 tickets per month.
Per user, or total?
___
OTRS mailing list: dev - Webpage:
1. Don't use Windows for this, it demands far more resources than this size
needs, needs a lot of Unix emulation glue and is excessively expensive. If it
has to be hosted on a Windows machine, use the Microsoft virtual machine
technology to run a Linux VM.
2. i3-class processor should be more
1. Don't use Windows for this, it demands far more resources than this
size needs, needs a lot of Unix emulation glue and is excessively expensive.
If it has to be hosted on a Windows machine, use the Microsoft virtual
machine technology to run a Linux VM.
Where do you get this knowledge
Well I agree that for Perl you don't get much benefits using a IDE or a very
fancy editor, but when you start thinking that OTRS is not just a bunch of Perl
code, but also JS, HTML, XML, YAML, CSS, etc. You maybe start thinking that a
tool to cover them all should be a good idea, with some
Don’t try to map the Java/C# development models onto Perl. Perl really doesn’t
benefit much from an IDE, and at least in my shop, the IDE is more work than
help, so we don’t use one for Perl code. There is an Eclipse mode for Perl, but
it doesn’t really do much. Also, Perl is essentially
Are you using the System Monitoring plugin? It does some amount of sanity
checking about existing tickets.
We use OTRS and nagios combination in our company. Nagios creates tickets
whenever there is an alert. If the issue persists for a longer time, Nagios
does a couple of checks after a
I have no experience with this. Could you please suggest a concrete set of
applications for this solution or a how-to? I will then try to look at this.
INN is the most common NNTP server. http://www.eyrie.org/~eagle/faqs/inn.html
for more information about INN.
Mail2news is part of the INN
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