[otrs] Undeliverable: OTRS Scheduler Daemon Cron: OTRSBusinessAvailabilityCheck

[DHilsbos]

All;

I have OTRS 5 Free installed, and I've started configuring it, but I'm getting 
something annoying.

Several times per day it tries to send an email to root@localhost through our 
email system, with the following Subject: OTRS Scheduler Daemon Cron: 
OTRSBusinessAvailabilityCheck.

Since our system is mostly Microsoft Exchange, it doesn't know what to do with 
it.

I added the line recommended by reneeb on this forum: 
http://forums.otterhub.org/viewtopic.php?t=30820 (i.e. delete 
$Self->{"Daemon::SchedulerCronTaskManager::Task"}->{"OTRSBusinessAvailabilityCheck"};
 added to Kernel/Config.pm), but that hasn't changed the situation.

The emails don't appear every hour, but always shortly after 20 minutes after 
the hour.

Thank you,

Dominic L. Hilsbos, MBA, CSDA 
Director - Information Technology 
Perform Air International Inc.
dhils...@performair.com 
300 S. Hamilton Pl. 
Gilbert, AZ 85233 
Phone: (480) 545-2850 
Fax: (480) 610-3501 
www.PerformAir.com



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Re: [otrs] Undeliverable: OTRS Scheduler Daemon Cron: OTRSBusinessAvailabilityCheck

[Amit Khare]

Hi Dominic,

That¹s a know bug and will have fix in the next patch release 5.6.
(http://bugs.otrs.org/show_bug.cgi?id=11667)


Amit  Khare
Network Engineer | CANARIE  | amit.kh...@canarie.ca |
office: 613.943.5377 | mobile: 613.404.8696 | NOC: 613.944.5612 |
@canarie_inc 





On 2016-01-07, 15:31, "otrs-boun...@otrs.org on behalf of
dhils...@performair.com"  wrote:

>All;
>
>I have OTRS 5 Free installed, and I've started configuring it, but I'm
>getting something annoying.
>
>Several times per day it tries to send an email to root@localhost through
>our email system, with the following Subject: OTRS Scheduler Daemon Cron:
>OTRSBusinessAvailabilityCheck.
>
>Since our system is mostly Microsoft Exchange, it doesn't know what to do
>with it.
>
>I added the line recommended by reneeb on this forum:
>http://forums.otterhub.org/viewtopic.php?t=30820 (i.e. delete
>$Self->{"Daemon::SchedulerCronTaskManager::Task"}->{"OTRSBusinessAvailabil
>ityCheck"}; added to Kernel/Config.pm), but that hasn't changed the
>situation.
>
>The emails don't appear every hour, but always shortly after 20 minutes
>after the hour.
>
>Thank you,
>
>Dominic L. Hilsbos, MBA, CSDA
>Director - Information Technology
>Perform Air International Inc.
>dhils...@performair.com
>300 S. Hamilton Pl.
>Gilbert, AZ 85233 
>Phone: (480) 545-2850
>Fax: (480) 610-3501
>www.PerformAir.com
>
>
>
>-
>OTRS mailing list: otrs - Webpage: http://otrs.org/
>Archive: http://lists.otrs.org/pipermail/otrs
>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Re: [otrs] Undeliverable: OTRS Scheduler Daemon Cron: OTRSBusinessAvailabilityCheck

[DHilsbos]

Amit;

Ah, my apologies, I didn't realize it was a bug, I figured it was a 
configuration issue.

Thank you,

Dominic L. Hilsbos, MBA, EIT, CSDA 
Director - Information Technology 
Perform Air International Inc.
dhils...@performair.com 
300 S. Hamilton Pl. 
Gilbert, AZ 85233 
Phone: (480) 545-2850 
Fax: (480) 610-3501 
www.PerformAir.com



-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Amit 
Khare
Sent: Thursday, January 07, 2016 1:49 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Undeliverable: OTRS Scheduler Daemon Cron: 
OTRSBusinessAvailabilityCheck

Hi Dominic,

That¹s a know bug and will have fix in the next patch release 5.6.
(http://bugs.otrs.org/show_bug.cgi?id=11667)


Amit  Khare
Network Engineer | CANARIE  | amit.kh...@canarie.ca |
office: 613.943.5377 | mobile: 613.404.8696 | NOC: 613.944.5612 | @canarie_inc 






On 2016-01-07, 15:31, "otrs-boun...@otrs.org on behalf of 
dhils...@performair.com"  wrote:

>All;
>
>I have OTRS 5 Free installed, and I've started configuring it, but I'm 
>getting something annoying.
>
>Several times per day it tries to send an email to root@localhost 
>through our email system, with the following Subject: OTRS Scheduler Daemon 
>Cron:
>OTRSBusinessAvailabilityCheck.
>
>Since our system is mostly Microsoft Exchange, it doesn't know what to 
>do with it.
>
>I added the line recommended by reneeb on this forum:
>http://forums.otterhub.org/viewtopic.php?t=30820 (i.e. delete 
>$Self->{"Daemon::SchedulerCronTaskManager::Task"}->{"OTRSBusinessAvaila
>bil ityCheck"}; added to Kernel/Config.pm), but that hasn't changed the 
>situation.
>
>The emails don't appear every hour, but always shortly after 20 minutes 
>after the hour.
>
>Thank you,
>
>Dominic L. Hilsbos, MBA, CSDA
>Director - Information Technology
>Perform Air International Inc.
>dhils...@performair.com
>300 S. Hamilton Pl.
>Gilbert, AZ 85233
>Phone: (480) 545-2850
>Fax: (480) 610-3501
>www.PerformAir.com
>
>
>
>-
>OTRS mailing list: otrs - Webpage: http://otrs.org/
>Archive: http://lists.otrs.org/pipermail/otrs
>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Re: [otrs] Phone call - article visbility?

[Gerald Young]

SysConfig  Ticket::Frontend::AgentTicketPhoneInbound###ArticleType in

 Ticket::Frontend::AgentTicketPhoneOutbound###ArticleType

Might be phone-internal. I haven't tried it but it's a possible option.

On Thu, Jan 7, 2016 at 4:29 PM, Nick Bright  wrote:

> On 1/6/2016 3:33 PM, Gerald Young wrote:
>
>> internal/external determines visibility (internal does not show on
>> customer side).
>>
>> That option isn't available for "phone call" response types. Can it be
> made available?
>
>
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Re: [otrs] Phone call - article visbility?

[Nick Bright]

On 1/6/2016 3:33 PM, Gerald Young wrote:
internal/external determines visibility (internal does not show on 
customer side).


That option isn't available for "phone call" response types. Can it be 
made available?


--
---
-  Nick Bright-
-  Vice President of Technology   -
-  Valnet -=- We Connect You -=-  -
-  Tel 888-332-1616 x 315 / Fax 620-331-0789  -
-  Web http://www.valnet.net/ -
---
- Are your files safe?-
- Valnet Vault - Secure Cloud Backup  -
- More information & 30 day free trial at -
- http://www.valnet.net/services/valnet-vault -
---

This email message and any attachments are intended solely for the use of the 
addressees hereof. This message and any attachments may contain information 
that is confidential, privileged and exempt from disclosure under applicable 
law. If you are not the intended recipient of this message, you are prohibited 
from reading, disclosing, reproducing, distributing, disseminating or otherwise 
using this transmission. If you have received this message in error, please 
promptly notify the sender by reply E-mail and immediately delete this message 
from your system.

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