SysConfig Ticket::Frontend::AgentTicketPhoneInbound###ArticleType in Ticket::Frontend::AgentTicketPhoneOutbound###ArticleType
Might be phone-internal. I haven't tried it but it's a possible option. On Thu, Jan 7, 2016 at 4:29 PM, Nick Bright <nick.bri...@valnet.net> wrote: > On 1/6/2016 3:33 PM, Gerald Young wrote: > >> internal/external determines visibility (internal does not show on >> customer side). >> >> That option isn't available for "phone call" response types. Can it be > made available? > > > -- > ----------------------------------------------- > - Nick Bright - > - Vice President of Technology - > - Valnet -=- We Connect You -=- - > - Tel 888-332-1616 x 315 / Fax 620-331-0789 - > - Web http://www.valnet.net/ - > ----------------------------------------------- > - Are your files safe? - > - Valnet Vault - Secure Cloud Backup - > - More information & 30 day free trial at - > - http://www.valnet.net/services/valnet-vault - > ----------------------------------------------- > > This email message and any attachments are intended solely for the use of > the addressees hereof. This message and any attachments may contain > information that is confidential, privileged and exempt from disclosure > under applicable law. If you are not the intended recipient of this > message, you are prohibited from reading, disclosing, reproducing, > distributing, disseminating or otherwise using this transmission. If you > have received this message in error, please promptly notify the sender by > reply E-mail and immediately delete this message from your system. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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